Adriana Catello
Pompano Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Dedicated to working effectively, very energetic and reliable Server/ Bartender with high attention to detail and strong understanding of food / Alcohol preparation safety. With a 9 years of experience in the food and alcohol industry I’m detail-oriented and professional with exceptional listening skills and memory to best engage customers and present and sell menu options. Committed to building immediate rapport with diners and maximizing restaurant sales.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Sicilian Oven
Boca Raton, FL
07.2021 - 04.2024
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in training new servers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment while Greeted guests with friendliness and professionalism.
Server/Bartender
Outback Steakhouse
Deerfield Beach, FL
07.2018 - 07.2021
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stayed informed about daily specials, new menu items, promotions.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Assisted in setting up the bar for service shift.
FOH Team Member
Tijuana Flats
Pompano Beach, FL
07.2015 - 08.2018
- Greeted customers and answered questions related to products and services.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Verified that all orders were correct before serving them to customers.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Explained menu items, took orders and delivered food courses according to instruction.
Education
High School Diploma -
Spanish River Community High School
Boca Raton, FL06-2018
Skills
- Table Setting
- Effective customer upselling
- Positive and Professional Appearance
- Liquor, wine, and food service expertise
- Menu Memorization
- Engaging personality
- Maintaining a clean bar
- Outstanding customer service
- Creative Mixology
- Responsible Alcohol Service
- Customer service expertise
Timeline
Server/Bartender
Sicilian Oven
07.2021 - 04.2024
Server/Bartender
Outback Steakhouse
07.2018 - 07.2021
FOH Team Member
Tijuana Flats
07.2015 - 08.2018
High School Diploma -
Spanish River Community High School