Anthony Gonzalez
Miami,FL
Summary
I am a reliable individual that proudly offers my experience in order to have repeat customers through consistent, professional service. Skilled in designing profitable drink menus, handling cash sales and managing bar inventory. Dedicated to creating inviting environment for both guests and staff. Always willing to learn every possible information so that I can provide maximum service.
Overview
15
15
years of professional experience
Work History
Bar Manager/ Bartender
Bryson's Irish Pub And Liquor Store
02.2022 - 06.2024
- Closed out cash register and prepared cashier report at close of business.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Mentored and trained staff members to ensure exceptional customer service standards.
Store Manager
Direct Tools Factory Outlet
12.2019 - 06.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed hiring, training and mentoring new staff members.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Sales Associate
Urban Outfitters, Inc.
12.2019 - 03.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Engaged with customers in order to have add ons or recommendations.
- Prepared merchandise for sales floor by pricing or tagging.
Autonomous Vehicle Test Specialist
Argo AI LLC
10.2018 - 10.2019
- Monitor road operation programs for autonomous vehicles
- Concise communication with engineers to improve performance and ensure safety
- Developed mapping software for engineers
- Trained and helped develop efficient and quality test specialist
- Performed demonstrations and projects for internal and external operations
Assistant Manager
The Vitamin Shoppe
07.2012 - 10.2018
- Managed multiple priorities in a fast-paced environment
- Encouraged the sales staff to cross-sell complementary products and services to customers
- Recruited, interviewed and hired individuals who would bring passion and dedication to the every positions
- Trained new sales associates to contribute to the store’s positive culture
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Started as a part time position and was promoted three times up to Assistant Manager
- Created and executed several events to appreciate customers and attract new customers as well
- Third in the South Miami Distract for Auto Deliver Program
- Built relationships with customers over the years to develop trust and comfortableness when ever customers arrived to shop
Part Time/ Assistant Manager
Kentucky Fried Chicken
04.2011 - 07.2012
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Received orders and prepared orders for customers
- Cook- including washing all cooking machinery and floors
- Supervised and directed all merchandise and shipment processing
Soccer Coach
I9 Sports Corporation
09.2009 - 06.2011
- Presented programs to schools and other community organizations to highlight soccer program
- Coordinated with parents, boosters and other resources to meet all team needs
- Evaluated individual knowledge, skills, and strengths and assigned team positions
- Promoted love of the game by assisting players with understanding positioning, play techniques and teamwork strategies
Education
Associate of Arts - Business Adminstration
Miami Dade College
Miami, FLSkills
- Goal-oriented
- Sales experience
- Inventory management
- Strong work ethic
- Staff training and development
- People-oriented
- Excellent communication skills
- Data collection
- Information analysis
Languages
Spanish
Native or Bilingual
Timeline
Bar Manager/ Bartender
Bryson's Irish Pub And Liquor Store
02.2022 - 06.2024
Store Manager
Direct Tools Factory Outlet
12.2019 - 06.2022
Sales Associate
Urban Outfitters, Inc.
12.2019 - 03.2020
Autonomous Vehicle Test Specialist
Argo AI LLC
10.2018 - 10.2019
Assistant Manager
The Vitamin Shoppe
07.2012 - 10.2018
Part Time/ Assistant Manager
Kentucky Fried Chicken
04.2011 - 07.2012
Soccer Coach
I9 Sports Corporation
09.2009 - 06.2011
Associate of Arts - Business Adminstration
Miami Dade College
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