Anthony Gonzalez
Mission,TX
Summary
Experienced and hardworking Reservation Agent with 4 years of top-notch service in the HEB and Whataburger industries. Skilled in maintaining guest profile information in computer systems to streamline operations and support marketing efforts. A team player with exceptional multitasking abilities and proficiency in AutoCAD. Advanced-level reservation and customer service skills, effectively managing daily correspondences and operational tasks to exceed customer expectations and expand the customer base. Friendly, organized, and hardworking with strong skills in Wrightsoft. Organized and motivated employee seeking entry-level opportunities to expand skills while contributing to company growth. A practiced Store Manager with expertise in customer relations, sales, and inventory control. Proven track record of improving store operations, increasing sales, and reducing costs. Skilled at providing clear guidelines and targeted goals to drive sustained revenue growth, team efficiency, and customer loyalty. Knowledgeable in recruiting, hiring, training, and motivating qualified teams to meet objectives. A motivational leader, strategic planner, and analytical problem solver with a demonstrated record of retail success.
Overview
8
8
years of professional experience
Work History
Processor Operator
Ge Aerospace
03.2024 - Current
- Solicited and marketed to business and community events and performed outbound calling.
- Responded to customer inquiries and requests related to insurance products and membership.
- Completed coverage by delivering policies, planning future follow-up conversations and evaluating needs.
- Worked to meet or exceed targets as defined in sales incentive plan and assigned by insurance manager.
- Obtained all stamp for current position
General Manager
Shary Inn
01.2023 - 05.2023
Store Manager
Mountain Express Oil
07.2021 - Current
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to generate repeat business by responding to customer concerns with friendly and knowledgeable service
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Strengthened work flow productivity by hiring, managing and developing top talent
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Answered product questions with up-to-date knowledge of sales and promotions
- Updated and maintained store signage and displays
- Established store tactics and strategies to achieve operational performance and sales goals
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Oversaw storewide merchandising benchmarks to maintain operational excellence
Grocery Team Leader
HEB
05.2019 - Current
Team Leader
Whata Buger
05.2017 - 04.2020
- Handled customer problems with knowledgeable, speedy and friendly service
- Helped customers with special requests
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Demonstrated leadership by making improvements to work processes and helping to train others
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Kept work areas clean, neat and free of safety hazards to maximize efficiency
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
- Delegated daily tasks to team members to optimize group productivity
- Assessed, motivated and empowered team members to work to build customer satisfaction and loyalty, to support retention and growth
Education
Commercial Driver License
Wise CDL
05.2021
Architectural Engineering -
South Texas College
Mcallen, TX01.2019
Skills
- Boarding Pass Assignment
- Regulatory Compliance
- Verbal and Written
- In Design
- Google Sketch Up
- Site and Environmental Analysis
- Communication
- Customer Documentation
- Review
- Customer Service
- Accommodation Planning
- Data Entry
- Payment Processing
- Microsoft Office
- Active Listening
- Team Leadership
- Staff Training
- Adobe Photoshop
- Adobe Illustrator
- Architecture and Design
- Construction Materials
- Skilled in AutoCAD
- Architectural Building Systems
- Basic Math
Timeline
Processor Operator
Ge Aerospace
03.2024 - Current
General Manager
Shary Inn
01.2023 - 05.2023
Store Manager
Mountain Express Oil
07.2021 - Current
Grocery Team Leader
HEB
05.2019 - Current
Team Leader
Whata Buger
05.2017 - 04.2020
Architectural Engineering -
South Texas College
Commercial Driver License
Wise CDL