Summary
Overview
Work History
Education
Skills
Timeline
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Anthony Gonzalez

Woodbridge,NJ

Summary

Adept at leading teams and managing high-volume dining environments, I leveraged my strong work ethic and exceptional customer service skills at Pronto Junk Removal NJ to ensure project completion within budget and time constraints. My collaborative approach and ability to maintain cleanliness standards contributed to enhancing customer satisfaction and operational efficiency.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

4
4
years of professional experience

Work History

Construction Manager

Pronto Junk Removal NJ
01.2023 - 01.2025
  • Supervised team of [Number] construction workers to maintain productivity and quality of work.
  • Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
  • Identified and resolved construction issues promptly to prevent delays.
  • Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
  • Communicated daily with vendors to keep project fully operational.
  • Completed projects within time constraints by effectively managing schedules and allocating resources.
  • Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
  • Established a reputation for excellent crisis management skills when unexpected issues arose during construction, quickly developing solutions to minimize project delays.
  • Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
  • Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
  • Planned and implemented comprehensive construction schedule to guarantee completion of project on time and within budget.
  • Reduced construction costs through diligent budget management and effective negotiation with suppliers.
  • Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.

IHOP Server

IHOP
08.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Deli Worker

Charlies Deli and Bagel
09.2022 - 05.2023
  • Increased customer satisfaction by providing efficient and friendly service at the deli counter.
  • Promoted a positive work environment through effective communication and collaboration with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Reduced food waste by monitoring product freshness and rotating stock effectively.
  • Exhibited strong multitasking skills by simultaneously assisting multiple customers while maintaining a clean workstation.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Assisted customers in selecting deli products, offering suggestions for meal planning and preparation.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Improved customer wait times with efficient slicing techniques for meats and cheeses while maintaining precision in portion control.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Listened carefully to customer instructions and prepared orders according to those preferences.

Fast Food Crew Member

McDonald's
03.2022 - 08.2022
  • Worked front counter, drive-thru and other areas.
  • Demonstrated exceptional multitasking abilities while managing multiple orders during busy shifts without compromising quality or service standards.
  • Took orders, prepared meals, and collected payments.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Collaborated with team members to complete orders.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to achieve daily goals, maintaining excellent communication and teamwork.
  • Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
  • Improved customer satisfaction by providing efficient and friendly service during peak hours.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Adhered to food safety regulations by consistently practicing proper sanitation techniques in the kitchen area.
  • Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Optimized speed of service by quickly assembling food items and packaging them for customer convenience.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Utilized strong problem-solving skills when addressing equipment malfunctions or other unexpected challenges within the workplace environment.
  • Cleaned counter surfaces, dining areas and food preparation areas for maximum health, safety and customer satisfaction.
  • Supported management in achieving operational efficiency by completing additional tasks as assigned.

Food Runner and Dishwasher

JJ Biddings
03.2021 - 08.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

Education

High School Diploma -

Woodbridge High School
Woodbridge, NJ
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Cleanliness standards
  • Food running
  • High volume dining
  • Team collaboration
  • Menu memorization

Timeline

IHOP Server

IHOP
08.2023 - 03.2024

Construction Manager

Pronto Junk Removal NJ
01.2023 - 01.2025

Deli Worker

Charlies Deli and Bagel
09.2022 - 05.2023

Fast Food Crew Member

McDonald's
03.2022 - 08.2022

Food Runner and Dishwasher

JJ Biddings
03.2021 - 08.2021

High School Diploma -

Woodbridge High School

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Anthony Gonzalez