Anthony Gonzalez
Summary
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
Skilled 9 years offering expertise in order taking, money handling and product promotion. Greets guests with genuine smile, builds rapport and promotes enjoyable dining experience. Maintains thorough knowledge of menu to make recommendations.
Customer-focused Carpet cleaning tech with 14 years of residential carpet and upholstery cleaning experience. Committed to long-term relationships with customers resulting in multiple repeat engagements and referrals. Relentless at identifying and applying exactly how to meet each client's cleaning needs.
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. 7 years of experience managing facilities upkeep. Works long shifts efficiently to carry out routine cleaning needs. Proven knowledge of heavy equipment and machinery and cleaning chemicals and supplies. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Driver, Warehouse Orders
GT Logistics
08.2024 - Current
- Maintained safe driving records by strictly following traffic rules and regulations.
- Loaded and unloaded trucks using pallet jacks or forklifts when required, ensuring proper handling of items.
- Provided exceptional customer service at the point of delivery, addressing concerns and answering questions as needed.
- Enhanced customer satisfaction with timely deliveries and professional communication during pickups and dropoffs.
- Obtained signatures upon delivery completion, confirming receipt of goods by customers in a timely manner.
- Handled sensitive materials with care, ensuring no damage occurred during transportation or storage periods.
- Managed time efficiently while on the road to meet strict deadlines for multiple deliveries per shift.
- Utilized GPS navigation systems effectively for precise route guidance and seamless transport between destinations.
- Adhered to company policies regarding appropriate use of equipment such as hand trucks or dollies during item transport.
Security Guard
Dreamfields Brands
08.2019 - Current
- Enforced safety regulations and monitored access control points.
- Maintained order during special events such as concerts and conferences.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Completed incident reports regarding violations of policies or procedures.
- Administered first aid when necessary in accordance with training guidelines.
- Answered questions from the public regarding facility rules and regulations.
- Developed emergency response plans for various scenarios including natural disasters, medical emergencies, fires.
- Reviewed security logs to ensure proper documentation was maintained.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Carpet Cleaning Technician
High tech Carpet Cleaning
01.2008 - Current
- Cleaned carpets using hot water extraction method, shampooing and bonnet cleaning techniques.
- Vacuumed carpets to remove dirt and debris prior to deep cleaning.
- Moved furniture and other items from the area being cleaned.
- Rinsed carpet with an appropriate solution for spot removal.
- Applied protective treatments such as deodorizers and stain-resistant coatings.
- Performed pre-cleaning inspections of customer premises to determine type of carpet or upholstery fabric that needs to be cleaned.
- Provided customers with information on proper care and maintenance of their newly cleaned carpets.
- Utilized special spotting agents and equipment to treat tough spots or stains in carpets.
Restaurant Waiter
Hyatt Regency
03.2015 - 06.2020
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Housekeeper
Eisenhower Medical Center
01.2013 - 03.2015
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Emptied trash receptacles throughout the property.
-
- Observed proper use of chemicals when cleaning various surfaces.
- Ensured that all health standards were met during cleaning operations.
Restaurant Waiter
Palm Springs Elks lodge
01.2009 - 12.2012
- Greeted customers, provided menus and answered questions about menu items.
- Assisted guests with making food and beverage selections.
- Took accurate food and drink orders, using a POS ordering software system.
- Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
- Checked on guests during meals to ensure satisfaction with each course.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
- Provided excellent customer service by anticipating guest needs, responding promptly and acknowledging all guests, however busy and whatever time of day.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies and checking equipment for proper functioning at the start of shifts.
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Adhered to safety protocols established by the restaurant including proper lifting techniques when carrying trays of dishes or beverages.
- Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
- Replenished stocks of napkins, silverware and other dining room supplies as needed.
- Resolved customer complaints in a polite manner according to company policy.
Janitorial Technician
Elks Lodge 1073
01.2009 - 12.2012
- Swept, mopped and vacuumed floors in all areas of the facility.
- Cleaned and sanitized restrooms, break rooms, locker rooms and other areas as assigned.
- Stocked restroom supplies such as soap, paper towels, toilet tissue.
- Performed minor maintenance tasks such as replacing light bulbs and plumbing repairs.
- Maintained cleanliness of exterior grounds by picking up debris and emptying outside receptacles.
- Responded to emergency cleaning situations such as spills or broken glass.
- Set up meeting rooms for events by arranging chairs, tables and other equipment.
- Cleans windows inside, outside using appropriate chemicals, equipment.
- Used pressure washers to remove dirt from sidewalks, walls or roofs.
- Transported trash cans to designated pick-up area for collection service.
- Removed snow from walkways using shovels or snow blowers when necessary.
- Followed safety protocols while working with hazardous materials such as bleach or ammonia.
Education
GUARD LICENSE - Security And Protective Services
BISIS
01.2021
High School Diploma -
Cathedral City High School
Cathedral City, CA06.2012
Skills
- CCTV Monitoring
- Physical Stamina
- Security Operations
- Patrolling
- Service Quality
- Food Safety Understanding
- High-Volume Dining
- Guest Relations
- Safe Alcohol Service
- Cash Handling
- Positive and Professional
- Compliance Standards
- Sales Techniques
- Fine Dining
- Liquor, Wine, and Food Service
- Service Prioritization
- Dining Customer Service
- Chemical Handling
- Quality Assurance
- Floor Waxing
- Housekeeping
- Complex Problem-Solving
- Sanitation Practices
- Steam Cleaning
- Polishing Surfaces
- Health and Safety Compliance
- Hazardous Material Handling
- Safe Cleaning With Chemicals
- Supply Inventory Management
- Customer Service
- Upholstery Care
- Furniture Moving
- Damage Prevention
- Rug Shampooing
- Facilities Maintenance
- Sealant Application
- Floor Polishing and Buffing
- Reliability
- Personal Security
- Relationship Building and Management
- English Fluency
- Punctuality
- Verbal and Written Communication
- Emergency Response
- Crime Prevention
- Work Ethic
Certification
- ACTIVE SECURITY GUARD LICENSE
- ACTIVE FOOD HANDLING CARD
Education and Training
other,other
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Driver, Warehouse Orders
GT Logistics
08.2024 - Current
Security Guard
Dreamfields Brands
08.2019 - Current
Restaurant Waiter
Hyatt Regency
03.2015 - 06.2020
Housekeeper
Eisenhower Medical Center
01.2013 - 03.2015
Restaurant Waiter
Palm Springs Elks lodge
01.2009 - 12.2012
Janitorial Technician
Elks Lodge 1073
01.2009 - 12.2012
Carpet Cleaning Technician
High tech Carpet Cleaning
01.2008 - Current
GUARD LICENSE - Security And Protective Services
BISIS
High School Diploma -
Cathedral City High School
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