Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Anthony Gonzalez

Cashier
Pflugerville,TX

Summary

Dynamic and results-driven cashier with proven expertise at H-E-B, excelling in customer service and cash handling. Recognized for enhancing customer satisfaction and driving sales through effective communication and problem-solving skills. Adept at utilizing point-of-sale systems to streamline transactions and foster positive relationships, contributing to a thriving retail environment. Also have been trained in many other areas such as self checkout, and running the gas station. I have also been known to work in other areas outside my department in order to fulfill the duties needed.

Overview

19
19
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages

Work History

Cashier

H-E-B
12.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked, tagged and displayed merchandise as required.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Improved store atmosphere with thorough and prompt cleaning of checkout area.
  • Restocked and organized merchandise in front lanes.
  • Reduced processing errors by meticulously following transaction procedures.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved efficiency, organized checkout area for optimal workflow.
  • Increased sales of promotional items by informing customers about current offers.
  • Fostered positive customer relations by resolving complaints and inquiries promptly.

Family Business

Reyna Gonzalez
02.2006 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Organized and detail-oriented with a strong work ethic.
  • Learned and adapted quickly to new technology and software applications.
  • Resolved problems, improved operations and provided exceptional service.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Education

High School Diploma -

Austin Community College
Austin, TX
08.2024 - Current

High School Diploma -

Weiss High School
Pflugerville
08.2020 - 05.2024

Skills

Customer service

Cash handling

Sales techniques

Team collaboration

Point-of-sale system

Problem solving

Communication skills

Customer assistance

ID verification

Credit and cash transactions

Hospitality and accommodation

Attention to detail

Accomplishments

I have been promoted about exactly three times in terms of pay raise. I have recently also won a contest in which employees must sale a certain amount of candles by placing in the top fifteen sellers.

Certification

TABC Licenses and Permits

Interests

  • Outdoor Recreation
  • Music
  • Gym Workouts
  • Auto Repair/Restoration
  • Martial Arts
  • Running
  • Enjoy experimenting with different ingredients and flavors in the kitchen
  • Swimming

Timeline

High School Diploma -

Austin Community College
08.2024 - Current

Cashier

H-E-B
12.2023 - Current

TABC Licenses and Permits

12-2023

High School Diploma -

Weiss High School
08.2020 - 05.2024

Family Business

Reyna Gonzalez
02.2006 - Current

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Anthony GonzalezCashier