Anthony Gonzalez
NORTH LAS VEGAS
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth
Overview
6
6
years of professional experience
Work History
Customer Service Representative Team Lead
IntouchCX
06.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate/Stock Room Associate
Vans Shoes
09.2018 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
Education
Palomar High School
Chula Vista10-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
Timeline
Customer Service Representative Team Lead
IntouchCX
06.2022 - 02.2025
Sales Associate/Stock Room Associate
Vans Shoes
09.2018 - 06.2022
Palomar High School
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