Anthony Gosse
Sterling Heights,MI
Summary
Detail-oriented professional with extensive experience in customer service and relationship management. Proven skills in effective communication and problem-solving, leading to high-quality service delivery and increased customer satisfaction. Focused on enhancing client experiences and improving operational efficiency through strategic initiatives.
Overview
5
5
years of professional experience
Work History
BDC Service Representative
Genesis Automotive Group
St Clair Shores, MI
09.2024 - Current
- Advised customers on available options for service or products.
- Provided customer support via phone and email inquiries in a timely manner.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
- Maintained detailed records of customer interactions for future reference.
- Explained warranty coverage to customers as needed.
- Ensured compliance with company policies related to BDC operations.
Field Service Technician
Aquatic Designz
Grosse Pointe Woods, Michigan
03.2024 - 08.2024
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Maintained water chemistry levels to ensure a healthy environment for the fish.
- Assisted with setup of new aquariums including installation of filtration systems, pumps, lighting systems, and other necessary components.
- Performed routine maintenance tasks on tanks such as cleaning filters and gravel vacuuming.
- Provided advice to customers regarding selection of fish species, tank size, and equipment needs.
- Ordered supplies such as food, chemicals, and filter media for use in maintaining the aquariums.
- Cleaned glass surfaces of tanks using appropriate solutions and tools to ensure visibility into the tank.
- Responded promptly to customer inquiries about product availability or special orders.
General Manager
Lou's Pet Shop
Grosse Pointe Woods, Michigan
11.2020 - 08.2024
- Established and maintained effective communication with staff members to ensure efficient operations.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
Education
High School Diploma -
South Lake High School
St Clair Shores05-2021
Skills
- Customer support
- Appointment scheduling
- Record keeping
- Customer relationship management
- Effective communication
- Problem solving
- Goal oriented
- Reliability
- Professional demeanor
- Conflict resolution
- Performance-driven
Affiliations
- Go up north with my friends
- Working on my project car
- Going to local concerts
References
References available upon request.
Timeline
BDC Service Representative
Genesis Automotive Group
09.2024 - Current
Field Service Technician
Aquatic Designz
03.2024 - 08.2024
General Manager
Lou's Pet Shop
11.2020 - 08.2024
High School Diploma -
South Lake High School
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