Anthony Graetz
Glendale,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy that I learned from being in The United States Airforce
Overview
15
15
years of professional experience
1
1
Certification
Work History
Driver
Uber Technologies Inc.
Chicago, IL
02.2018 - 11.2023
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Ensured that goods and products were delivered to the customer on time and in excellent condition.
- Generated consistent referrals and repeat business by providing friendly and fast service.
- Respected customers with utmost respect while delivering them to there destination
- Demonstrated flexibility by working nights, weekends, and holidays to accommodate passenger schedules.
- Maintained a high driver rating through excellent communication and navigational skills.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Developed strong time-management skills to ensure punctual pick-ups and drop-offs for passengers.
- Consistently maintained positive reviews from passengers on the Uber platform due to exceptional service quality.
- Provided safe transportation for passengers, adhering to traffic laws and regulations.
Order Filler
FedEx
Pheonix Arizona
08.2023 - 10.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
Aircraft Maintenance Technician
United States Air Force
Wichita, KS
12.2015 - 12.2018
- Working with metal to execute repairs on structural members of the aircraft.
- Followed precise orders from technical orders.
- Maintained Shop equipment and sheet metal stock.
- Preformed composite repairs.
- Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Accurately read, understood, and carried out written instructions.
- Supported technicians in equipment maintenance and repair.
- Maintained accurate records of all maintenance tasks performed, ensuring compliance with FAA regulations.
- Enhanced aircraft safety by performing thorough maintenance inspections and identifying potential issues.
- Collaborated with other technicians to complete complex repairs and improve team efficiency.
- Evaluated individual aircraft components to identify and troubleshoot issues.
- Assisted in training new technicians, sharing knowledge and expertise to ensure high-quality workmanship.
- Developed strong relationships with colleagues, fostering a positive work atmosphere conducive to teamwork and effective communication.
- Inspected all received aircraft parts to verify compliance with FAA regulations.
- Inspected airframes to detect wear and other defects.
- Operated power tools, gauges and testing equipment to adjust, repair, and replace faulty components in aircrafts.
- Lubricated shafts, bearings, and gears to maintain optimal performance.
- Increased operational readiness of aircraft fleet through timely completion of scheduled maintenance tasks.
- Contributed to a reduction in maintenance-related incidents by maintaining a strong focus on safety during all tasks.
- Demonstrated commitment to continuous learning by staying up-to-date on industry best practices and participating in relevant training opportunities.
- Reduced downtime for aircraft by efficiently diagnosing and repairing mechanical problems.
- Participated in regular safety meetings, contributing valuable input based on personal experiences working on various types of aircraft systems.
- Diagnosed faults and developed resolution plans.
- Improved aircraft longevity by conducting detailed corrosion control inspections and treatments.
- Read and interpreted aircraft documentation to determine repair feasibility and methods.
- Examined and tested aircraft parts, components and systems to verify airworthiness and functionality.
- Documented all inspection and maintenance actions in aircraft forms, IMDS, and FERMS.
- Coordinated and distributed exposure and contamination control procedures.
P.O.S
Kohl's Batavia
02.2014 - 11.2015
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Welcomed customers into the store and helped them locate items.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Operated POS system to process payments and provide receipts.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Monitored POS system functionality, reporting any issues to IT support for timely maintenance or repairs.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Used POS system to process customer cash, credit and debit transactions.
- Processed payments and accurately made change using POS system and cash registers.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Processed purchases and handled payment transactions using POS system.
- Conducted regular audits of POS terminals, maintaining compliance with company policies and industry regulations.
- Operated POS system to complete cash, credit and check transactions.
- Trained staff members on use of POS system.
- Reduced wait times for guests by swiftly entering orders into the POS system and monitoring progress to ensure prompt delivery.
Warehouse Picker
Eby-Brown
02.2014 - 08.2015
- Picked products for specific routes according to pick sheets.
- Utilized an RF scanner to pick items to the proper bins.
- Packed products according to company specifications.
- Trained new warehouse employees on safety procedures.
- Collaborated with team members to achieve daily pick and pack goals.
- Used scanners to quickly locate and track items in warehouse.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Kept tidy and organized warehouse to comply with cleanliness standards.
- Ensured proper rotation of perishable goods, minimizing product wastage due to expiration dates.
- Received returns of damaged and incorrect orders to process replacements.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
Flooring Installer
Mikes Tile and Binding
01.2009 - 07.2015
- Used precision measuring instruments, templates, and fixtures to measure dimensions of finished work pieces.
- Maintained perfect attendance and punctuality throughout duration of employment.
- Maintained excellent communication, cleanliness and safety standards on all work sites and projects.
- Followed floor sketches and verified extra allowances for final fitting.
- Cut and trimmed flooring to fit around obstacles and within tight spaces.
- Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
- Utilized saws, nail guns and routers to safely complete flooring installation projects.
- Installed hardwood, laminate and vinyl flooring for multiple residential and commercial clients.
- Installed floor coverings and edgings, using thresholds and carpet bindings to complete finish work.
- Removed existing flooring to prepare tile and wooden floor surfaces for new flooring.
- Offered post-installation support to clients, addressing any concerns and ensuring their complete satisfaction with the final product.
- Applied adhesive substances to properly secure flooring and support longevity.
- Conducted regular maintenance checks on tools used during installations to maintain efficiency over time.
Education
General Education
Waubonsee Community College
Sugar Grove, ILHigh School Diploma -
Batavia High School
Batavia, IL2011
Skills
- Reading technical manuals
- Efficient with all painting tools
- Strong initiative
- Strong mechanical skills
- Hand/power tools
- Strong team player
- Safety knowledge
- Driver's License
- Vehicle Inspection
- Safety procedures knowledge
- Effective at multi-tasking
- Good communication skills
- Basic math and measuring aptitude
- Shop math
- Fast learner
- Diagnosing problems
- Time Management
- Punctual and Reliable
- Problem-Solving
- Loading and unloading
- Equipment Operation
- Heavy Lifting
- Appointment Scheduling
- Cargo Loading
- Accident reporting
- Relationship Building
- Safety Management
- Flexible Schedule
- Customer Service
Accomplishments
Assembled structural parts and components to meet requirements for preserving structural integrity and low observable qualities. Advised on structural repair, modification, and corrosion protection treatment. Preformed operational maintenance and service inspections on shop equipment and tools. Stored, handled and stored hazardous waste according to environmental waste standards.
Certification
- AST - Advanced Service Technician on the KC-135 Airframe
Timeline
Order Filler
FedEx
08.2023 - 10.2023
Driver
Uber Technologies Inc.
02.2018 - 11.2023
Aircraft Maintenance Technician
United States Air Force
12.2015 - 12.2018
P.O.S
Kohl's Batavia
02.2014 - 11.2015
Warehouse Picker
Eby-Brown
02.2014 - 08.2015
Flooring Installer
Mikes Tile and Binding
01.2009 - 07.2015
General Education
Waubonsee Community College
High School Diploma -
Batavia High School