Anthony Graham

Work History

Cognizant Technology solutions

Des Moines, IA

05.2016 - Current

Field inbound Personal lines insurance inquiries from agencies pertaining to billing, policy servicing, and overall providing a superior customer contact experience.
Provide guidance on underwriting eligibility, and coverage options.
Resolve quoting/technical errors which prevent or delay policy issuance.
Communicating effectively the outcomes of complex billing scenarios and impact to future billing statements.
Deliver policy specific documents and necessary forms by email or fax
Special projects/responsibilities including mentoring new hire trainees with side by side call shadowing, roaming support, group call shadow presentation, and one on one mentoring with trainees who may be deficient, or have knowledge gaps with the goal of measured improvement and overall boost in job satisfaction and confidence.

Sears Holdings

West Des Moines, IA

05.2014 - 05.2016

Inbound member care and customer service within the call center environment.
Responding to our member's inquiry on automotive products sold within the retail setting, or through the website.
Taking care of the customer's concerns while providing a superior level of service.
Primary responsibilities include answering inbound calls in rapid succession at times in a fast paced environment.
Gathering data from open ended questions from the member to assess which products would best fit their needs.
Providing estimates for automotive related products, and processing credit card purchases.
Adjustments to prior orders.
Performance is judged by metrics, and direct member feedback.

A&M Auto Land Inc

01.2008 - 03.2014

Inventory Acquisition and Management Purchased used vehicles at auction for purposes of reconditioning for resale at the retail level
Stage and photograph vehicles in preparation for various marketing avenues
Maintain vehicle standards for customer demonstration
Sales Working face to face with customers to establish a professional rapport Assist customers with finding the right vehicle to suit their needs and budget
Negotiate selling price, appraise trade in vehicles and close the sale
Office Keep current all accounts payable and receivables
Maintain business relationships over various accounts with supply vendors
Preparing documents, purchase agreements, title work, bank stipulations
Maintaining records for compliance.