Anthony Grammenos
Upper Darby ,PA
Summary
Dynamic professional with extensive experience in the pizza industry, including ownership of Kosmo Pizza & Grille. Proven track record in enhancing customer satisfaction through exceptional service and effective problem-solving. Skilled in inventory management and staff training, fostering a collaborative environment that boosts productivity and efficiency. Fluent in Greek, with strong communication abilities.
I’m a dedicated worker I work very hard I’m use to 80 hour work weeks
Overview
2022
2022
years of professional experience
Work History
Worker
Drexel Hill Jr Pizza
- Prepared and assembled pizza ingredients efficiently for daily operations.
- Maintained cleanliness and organization in food preparation areas to ensure safety standards.
- Assisted in inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to fulfill customer orders accurately and promptly.
- Monitored cooking times and temperatures to maintain product quality and consistency.
- Engaged with customers to enhance service experience and address inquiries effectively.
- Trained new staff on operational procedures and best practices for food handling.
- Implemented process improvements that streamlined workflow during peak hours of service.
- Reported defective products or machinery to supervisor.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Processed incoming and outgoing mail and packages according to established procedures.
Worker
Harry’s Pizza
Chester City Pa
01.1991 - 01.2001
- Prepared ingredients and assembled pizzas according to customer specifications.
- Maintained cleanliness of workstations and dining areas to ensure food safety standards.
- Operated kitchen equipment, including ovens and mixers, following proper safety protocols.
- Assisted in managing inventory by restocking supplies as needed during shifts.
- Collaborated with team members to optimize order preparation and delivery times.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on food preparation techniques and operational procedures effectively.
- Implemented efficient workflow processes to reduce wait times during peak hours.
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently met deadlines under pressure while maintaining high-quality work output in a fast-paced environment.
- Improved team morale and productivity through effective communication and active listening skills.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
Worker
City Line Pizza
- Utilized office management software to record and track customer information.
- Created and maintained detailed records of all office activities.
- Edited and proofread documents for accuracy and completeness.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Supported staff on special assignments and ad hoc projects.
Owner/Operator
Kosmo Pizza & Grille
Philadelphia
04.2014 - 08.2021
- Managed day-to-day operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented training programs for staff to enhance performance and operational efficiency.
- Oversaw inventory management, ensuring optimal stock levels and minimizing waste.
- Established marketing strategies to increase brand awareness and attract new customers.
- Maintained compliance with health and safety regulations to uphold quality standards.
- Analyzed sales data to identify trends and adjust menu offerings accordingly.
- Cultivated positive relationships with suppliers to secure favorable terms and pricing.
- Streamlined processes, improving order accuracy and reducing service times for enhanced customer experience.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
Education
High School Diploma -
Upper Darby High School
Upper Darby 06.2000
Skills
- Cleaning
- Customer service
- Problem-solving
- Attention to detail
- Heavy lifting
- Restocking skills
- Customer relations
- Inventory stocking
- Materials loading
- Equipment maintenance
- Site clearing
- Equipment operation
- Creativity and innovation
- Loading and unloading procedures
- Work site maintenance
- Production Assistance
- Truck unloading
- Supply management
- Fluent in Greek
- Some Spanish
- Some French
- Worked with my family in the pizza store my whole life until I opened my own
Languages
Greek
Native or Bilingual
Timeline
Owner/Operator
Kosmo Pizza & Grille
04.2014 - 08.2021
Worker
Harry’s Pizza
01.1991 - 01.2001
Worker
Drexel Hill Jr Pizza
Worker
City Line Pizza
High School Diploma -
Upper Darby High School