Anthony Granstrand
Seattle,WA
Summary
Proven team player and adept at customer service, I significantly enhanced customer satisfaction and operational efficiency at Safeway/Albertsons. Skilled in inventory management and product merchandising, I contributed to process improvements and fostered positive customer relationships, ensuring a professional store environment and high-quality service standards. Meticulous Food Clerk with 9 years of service industry experience. Eager to apply aptitude for guest satisfaction and strong knowledge of food preparation and sales. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
9
9
years of professional experience
Work History
MFC Afternoon Lead/Food Clerk
Safeway/Albertsons
10.2015 - Current
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Conducted routine equipment maintenance checks, addressing any issues proactively for continuous operation efficiency.
- Assisted customers in finding products, resulting in increased sales and positive feedback.
- Retrieved items for customers and verified prices.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Removed trash, swept, and mopped floors for professional appearance.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Managed inventory levels effectively, ensuring adequate stock while minimizing waste due to spoilage or expiration.
- Assisted customers in finding proper products and offering suggestions.
- Resolved customer inquiries or concerns promptly, maintaining professionalism and fostering positive relationships.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Labeled and scanned customer food items to complete sales.
- Contributed ideas during team meetings that led to process improvements and enhanced workplace morale.
- Arranged items in display cases to promote sales.
- Adhered strictly to all company policies regarding sanitation, allergen control measures, preventing cross-contamination of foods.
- Supported other departments as needed, demonstrating strong teamwork skills and flexibility to meet overall store objectives.
- Assisted in managing product counts and audits.
- Handled customer complaints professionally by offering suitable solutions or referring them to management when necessary.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Pleasantly greeted customers and provided prompt and courteous service.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Worked strictly in produce for 7 years
Education
Franklin Highschool
SeattleSkills
- Excellent customer service
- Customer Assistance
- Item scanning
- Cleanliness and hygiene
- Stock replenishment
- Order Fulfillment
- Placing orders
- Monitoring inventory
- Order Processing
- Product Merchandising
- Teamwork and Collaboration
- Customer Service
Timeline
MFC Afternoon Lead/Food Clerk
Safeway/Albertsons
10.2015 - Current
Franklin Highschool
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