Anthony Gray
Omaha,NE
Summary
Successful customer service associate with 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Commercial Delivery Driver/Commercial Sales Specialist
AutoZone
Omaha, NE
03.2023 - 11.2023
- Loaded and unloaded vehicles at distribution center and delivery address.
- Checked shipping papers to determine nature of load and presence of hazardous materials.
- Contacted customers prior to delivery to coordinate delivery times.
- Navigated routes with relevant map programs and GPS systems.
- Presented order bills and collected payments for deliveries.
- Resolved customer complaints in a professional manner when necessary.
- Checked loads against shipping papers to verify contents and identify special handling requirements.
Semi Tailer Assembler
Great Dane
Kewanee, IL
12.2022 - 03.2023
- Utilized templates and read measurements to position parts and subassemblies.
- Assessed work for errors or compliance issues and made corrections or modifications.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
- Monitored processes, reporting abnormalities to management team.
- Assemble components according to specifications using hand tools, power tools, and other equipment.
- Adhered to work safety standards, wore protective equipment and removed workplace hazards from job sites.
Customer Service Associate
Hertz Car Rental
Fort Myers Beach, FL
02.2022 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Store Clerk
Salvation Army Family Store
Cape Coral, FL
02.2021 - 02.2022
- Assisted customer by locating items, processing payments and carrying out heavy purchases.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Performed inventory control, such as counting and stocking merchandise.
- Assisted customers by answering questions and fulfilling requests.
Driver
Lyft/Uber Eats/ A,T.S/ Amazon
Omaha, NE
01.2018 - 02.2021
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
Education
High School Diploma -
Plattsmouth High School
Plattsmouth, NE05.2001
Skills
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Courteous with Strong Service Mindset
- Customer Retention Strategies
- Exceptional Communicator
- POS Systems and Ordering Platforms
- Presenting Solutions
- Route Planning Expertise
- Regulatory Compliance Understanding
- Problem-Solving Capabilities
- Safe Driving Practices
- Equipment Operation
Timeline
Commercial Delivery Driver/Commercial Sales Specialist
AutoZone
03.2023 - 11.2023
Semi Tailer Assembler
Great Dane
12.2022 - 03.2023
Customer Service Associate
Hertz Car Rental
02.2022 - 12.2023
Store Clerk
Salvation Army Family Store
02.2021 - 02.2022
Driver
Lyft/Uber Eats/ A,T.S/ Amazon
01.2018 - 02.2021
High School Diploma -
Plattsmouth High School