Hardworking professional with a tireless aim to provide the customer with exceptional service & clients the needed caring support. Proven capable of facilitating such on a consistent basis whether from the confines of an office setting or abroad from the field.
Work History
Remote Dispatcher
Southeastrans AKA Verida, Inc.
Aided in the scheduling of non-emergency medical transportation for eligible Medicaid clients.
Handled all incoming calls from clients seeking to arrange ride requests in a professional manner.
Furnished providers with relative information required to book and fulfill clients' requests.
Negotiated contracts with providers to secure the most cost-effective transportation solution fit for each client's specific needs.
Listened intentionally to grievances put forth by clients and worked with providers to resolve concerns in a timely manner.
Med Van Operator
CAE Transports
Conducted inspections on vehicles prior to use at beginning of shift each day.
Ensured the secure boarding and comfortable transport of elderly and disabled clients to and from hospitals and long-term treatment facilities.
Utilized GPS, landmarks and traffic conditions to expertly navigate to and from destinations efficiently.
Maintained vehicle by refueling, performing regular fluid level checks and cleaning interior and exterior of vehicle.
Underground Utility Locator
United States Infrastructure Corporation
Maintained strict adherence to industry standards when performing daily tasks related to locating underground utilities.
Increased safety on work sites by promptly reporting any discrepancies in utility locations or markings to supervisors.
Reduced project delays through efficient collaboration with construction teams, providing accurate utility location information.
Ensured accurate record-keeping by diligently documenting utility location updates for future reference.
Participated in ongoing professional development opportunities to stay informed about advances in technology and methodology for locating underground utilities more efficiently.
Caseworker
NCO Youth and Family Services
Provided casework services to every client enrolled in the young men’s housing unit, aiding in their endeavor toward permanent self-sufficiency.
Conducted all intake assessments and monitored each enrollee’s behavior to determine if the stipulations outlined in the clients’ personalized treatment plan were being met.
Furnished senior authorities with daily, weekly and monthly progress reports.
Updated and maintained the records of current program residents while safeguarding the records of all former residents.
Implemented a curriculum meant to enhance the character of program residents and facilitated group discussions surrounding each newly introduced concept.
Outreach Worker
Ceasefire - Aurora
Canvassed Aurora’s streets in effort to establish a program presence and recruit a significant client/volunteer base.
Counseled “high risk” individuals, assessed their needs and connected them with service providers fit to meet their needs.
Mediated inter-gang/intra-gang conflicts for the purpose of preventing any further violent outbreaks within the community.
Organized responses to violent crimes, i.e. marches, rallies, prayer vigils, etc., focused on reinforcing community activism against violent crime.
Updated and maintained the records of current clients/volunteers while safeguarding the records of past clients/volunteers as well.
Area Field Manager
U-Haul International
Met with area business owners to discuss the possibility of partnership in becoming a U-Haul dealer.
Provided immediate and long-term assistance for both new and existing U-Haul dealers.
Installed and programmed regulation billing systems for dealership operations.
Transported rental equipment between locations.
Performed mechanical and electronic maintenance on U-Haul rental equipment.
Fire Support Specialist
United States Army
As a Fire Support Specialist I was primarily responsible for supervising and serving in intelligence activities such as target processing for artillery and infantry units.