Summary
Overview
Work History
Education
Skills
Certification
WORK HISTORY (Cont.)
Timeline
AccountManager

Anthony Griego

Summary

Experienced Account Manager focused on client relationship building, and enhancing customer satisfaction through personalized service and strategic account planning. Utilizing negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Account Manager

Conversion Logix
03.2024 - Current
  • Retain and expand client accounts through relationship building and a blend of Consultative and Solution Selling.
  • Enhanced client satisfaction by promptly resolving account issues and providing exceptional service.
  • Resolved complex billing and payment issues for balanced, accurate accounts.
  • Maintained strong relationships with clients through regular communication - including attending client functions, and proactive problem-solving efforts.
  • Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
  • Led cross-departmental projects to address common client pain points, improving overall client satisfaction and retention.
  • Advocated for clients internally, ensuring their needs and concerns were addressed promptly by product development teams.
  • Enhanced revenue growth, identifying upsell and cross-sell opportunities within existing client base.
  • Organized and led quarterly review meetings, ensuring alignment with client goals and expectations.

Digital Advertising Strategist

RealPage
10.2018 - 03.2024
  • Developed strategic digital advertising lead generation campaigns and client-facing budget recommendations for financial forecasting, to aid internal teams to secure key and VIP accounts.
  • Provided servicing, management, and retention of key and VIP accounts worth over $3M in ARR.
  • Liaised with client marketing VPs, Executive Directors, Ownership Groups, and Key stakeholders to strengthen client relationships and build trust for retention, contract renewal, and upselling additional ad products and services.
  • Account support and advocacy for Senior Living Operations Management teams - consultative in helping clients meet their sales goals.
  • Worked internally across multiple departments, specifically with product development and engineering teams in testing and troubleshooting proprietary adtech products.
  • Report, present, and advise to stakeholders as digital marketing subject matter expert on monthly and quarterly business reviews.

Digital Advertising Analyst

G5
07.2014 - 10.2018
  • Key contributor on small, 12-person team achieving rigorous Google AdWords Premier SMB Partner status to help organization's expertise.
  • Established and forecasted marketing trends based on historical account data to adjust campaigns and maximize qualified leads.
  • Trained entry-level and associate-level team members on company protocols, best practices, and client support procedures.
  • White glove support and customization of client brand messaging in ad collateral (includes e-mail, voice, and in-person meetings).

Education

Business & Accounting

EASTERN OREGON UNIVERSITY
La Grande, OR

Central Oregon Community College

Skills

  • Account management
  • Business development
  • Client retention
  • Consultative selling
  • CRM software (Hubspot & SalesForce)
  • Digital Advertising Strategies
  • Microsoft Office and Google Workspace proficiency
  • Revenue growth
  • Solution Selling

Certification

  • Microsoft Ads Certified Professional
  • Google Ads Certified Individual
  • Google SEALs Mastery

WORK HISTORY (Cont.)

G5 - Online Performance and Support Analyst

Bend, OR • 9/2009 to 7/2014

  • Revised outdated processes to develop improvement plans, including new hire training materials and onboarding ZenDesk support ticketing software.
  • Established architecture and requirements for Support Knowledge Base.
  • Investigated, triaged, and solved CMS issues for both internal and external customers.
  • Helped streamline internal processes and updated procedures for support consistency (Workflows, SLAs, Communication Standards, etc).

Timeline

Account Manager

Conversion Logix
03.2024 - Current

Digital Advertising Strategist

RealPage
10.2018 - 03.2024

Digital Advertising Analyst

G5
07.2014 - 10.2018

Central Oregon Community College

Business & Accounting

EASTERN OREGON UNIVERSITY

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Anthony Griego