Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Grinstead

Horizon,TX

Summary

Talented associate skilled at mentoring and leading new team members on company procedures. Enabling clients to receive optimal level of care while promoting available products and services. Dedicated associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Driven team member with knowledge of the sales environment and how to exceed sales targets. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.


Seasoned associate knowledgeable about selling, offerings and bringing satisfaction for customer relations experience. Skilled at demonstrating products and closing sales with tenacious and driven approach. Efficient associate skilled in managing stock and merchandising products. Expert in assisting customers, multitasking, and handling high-volume work. Well-versed in all environments.


Service-oriented Customer Support Representative with 3+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.


Service-oriented Customer Support Representative with 2+ years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.


Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

12
12
years of professional experience

Work History

Customer Service Manager

Alorica
09.2021 - 12.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints by proactively identifying and addressing common issues.
  • Improved service delivery consistency by monitoring and adjusting workflows.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Kept accurate records to document customer service actions and discussions.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Collaborated with IT department to streamline customer data management.

Business Professionals of America Graphic Designer

Horizon High School
09.2018 - 05.2019
  • Developed, implemented and managed marketing and design of web items.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Coordinated, created and scheduled content, designs and periodic updates to company website.
  • Used Adobe Photoshop and Adobe Illustrator to develop product mockups and prototype designs.
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Created designs and collaborated with technical team to complete projects.
  • Created aesthetically-pleasing advertisements that complemented products.
  • Applied creative expertise to present marketing concepts.
  • Completed final touches for projects such as images sizes and font selection.
  • Demonstrated ability to take on various roles including graphics assistant and graphics specialist to provide range across projects.
  • Well-versed in various programming and site-building languages and formats, including JavaScript, WordPress, C++, HTML, PHP, UI, etc.

Babysitter

Family Friend
01.2012 - 04.2012
  • Assisted children with homework assignments and special projects across different subjects to promote academic success.
  • Cared for children and completed associated tasks such as clean up and nap time with professionalism and efficiency.
  • Met with parents about daily activities, positive developments and issues.
  • Played games and read books to young children, limiting TV and mobile device time.
  • Checked with parents for any medical issues or special needs.
  • Employed positive reinforcement methods to encourage good behavior.
  • Monitored entrances and exits to maintain safety and organized environments.
  • Accompanied children to parks and remained in attendance for child safety.
  • Prepared bite-sized snacks and carefully watched young children eat to prevent choking.
  • Maintained safe environments at all times.
  • Maintained first aid kit for small accidents during outings.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Coordinated different types of activities to enhance physical and intellectual development.

Education

High School Diploma -

Horizon High School
Horizon City TX
05.2019

Skills

  • Professional and Courteous Customer Interaction
  • Sales
  • Computer Competencies
  • Sorting, Stocking and Replenishing
  • Cash Handling, Cash Register Operation
  • Microsoft Outlook, Word, and Excel, MS Office , Computer Skills
  • Customer-focused problem solving, Complaint resolution, Decision making
  • Adherence to high customer service standards
  • Exceptional telephone etiquette
  • Handling Escalations
  • Call Center Operations

Timeline

Customer Service Manager

Alorica
09.2021 - 12.2023

Business Professionals of America Graphic Designer

Horizon High School
09.2018 - 05.2019

Babysitter

Family Friend
01.2012 - 04.2012

High School Diploma -

Horizon High School
Anthony Grinstead