Anthony Gross
Windsor Mill,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Regional Training Manager
Centcom Global Inc
01.2015 - Current
- Delivered new employee onboarding and training sessions via zoom.
- Coordinated and prioritized required training courses for new/current employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Created in-depth training manual for all employees.
- Directed field training to enhance participants' skills.
- Conducted training courses and prepared videos for long-term use.
- Researched and obtained relevant course materials to achieve training objectives.
- Coordinated technical training and personal development classes for staff members.
- Trained new hires to perform cross-training exercises with experienced workers.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Managed new employee orientation training process for more than [Number] employees each year.
- Improved staff retention rates by creating engaging and informative training sessions.
- Boosted employee satisfaction scores by addressing skill gaps through tailored workshops and seminars.
- Streamlined onboarding process for new hires, accelerating their integration into the company culture.
- Facilitated open communication between management and employees during team-building exercises, fostering increased collaboration across departments.
- Provided coaching and mentoring to aspiring managers, fostering a supportive learning environment.
- Identified areas for improvement within the organization, designing actionable solutions through targeted training initiatives.
- Spearheaded the creation of an online learning platform, increasing accessibility to key training resources.
- Promoted knowledge sharing among staff members by organizing frequent networking events focused on industry trends and best practices.
- Empowered employees to take charge of their career trajectories through personalized growth plans developed in partnership with their supervisors.
- Ensured compliance with industry standards and regulations by incorporating relevant content into all training modules.
- Cultivated a culture of continuous learning across multiple office locations, encouraging employees to pursue professional development opportunities actively.
- Developed strong relationships with external vendors to secure cost-effective and high-quality instructional materials.
- Evaluated the effectiveness of existing training methods, making necessary adjustments to optimize results.
- Implemented a comprehensive train-the-trainer program, further expanding in-house expertise and capabilities.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Implemented new learning strategies depending upon employees' skill levels.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Directed training programs and development paths for managers and supervisors.
- Tested all training software and hardware prior to commencing training programs.
Education
High School Diploma -
Paul Laurence Dunbar High School
Baltimore, MD06.2013
Skills
- Training Evaluation
- Coaching and Mentoring
- Diversity and Inclusion
- Sales Training
- Customer Service
- Relationship Building
- New hire on-boarding
- Data Entry
- Staff Leadership
- Group Trainings
- Appointment Scheduling
- Inventory Stocking
- Workload Management
- Quality Control
- Public Speaking
- Individual Trainings
- Remote Employee Training
- Leadership training
- New Hire Training
- Curriculum Development
- Project Management
- Orientation Sessions
- New Employee Training
- Productivity Improvement
- Staff Development
- Team direction
- Daily Schedule Creation
- Testing Procedures
- Management Team Development
- Learning Outcomes Tracking
- Course design
- New Hire Orientation
- Process evaluation and enhancement
- Employee Coaching
- Training Program Modification
- Training Methods
- Training solutions development
- Human Resources
- Finance
- Employment law knowledge
Timeline
Regional Training Manager
Centcom Global Inc
01.2015 - Current
High School Diploma -
Paul Laurence Dunbar High School
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