Anthony Gulino
Coral Springs
Summary
Results-driven professional with experience in treasury management and customer service. Skilled in resolving complex client issues and training new staff. Passionate about enhancing service delivery and ensuring compliance with operational standards.
Overview
6
6
years of professional experience
Work History
Treasury Solutions Specialist
BankUnited
Coral Springs, FL
08.2024 - Current
- Resolved 50+ inbound and outbound client inquiries daily regarding ACH, wire transfers, Positive Pay, and Remote Deposit Capture services.
- Supported 100+ business clients monthly by troubleshooting treasury management issues and providing timely service solutions.
- Trained and mentored 5+ new advocates on treasury products, operational procedures, and customer service best practices.
- Maintained 95%+ service-level compliance while managing high-volume email and phone support requests
Bank Teller
Wells Fargo
Orlando, FL
04.2023 - 08.2024
- Processed 100–150+ daily transactions with 99%+ accuracy and regulatory compliance.
- Assisted 50+ customers daily with account servicing, transactions, and banking inquiries.
- Managed and balanced a $25K+ cash drawer with minimal discrepancies.
- Trained 3+ new tellers on operational procedures and customer service standards.
Customer Service/Warranty Specialist
City Furniture
Orlando, FL
07.2020 - 04.2022
- Processed 50+ warranty claims weekly while ensuring policy compliance and accurate documentation.
- Resolved customer warranty inquiries and product issues, maintaining high service standards.
- Coordinated with vendors to expedite repairs and product replacements.
- Maintained 1,000+ warranty records for tracking, reporting, and audit purposes.
Education
High School Diploma -
J.P. Taravella
Coral Springs, FLSkills
- Data entry
- Product knowledge
- Customer service
- Creative solutions
- Trainer
Timeline
Treasury Solutions Specialist
BankUnited
08.2024 - Current
Bank Teller
Wells Fargo
04.2023 - 08.2024
Customer Service/Warranty Specialist
City Furniture
07.2020 - 04.2022
High School Diploma -
J.P. Taravella