Anthony Gumingo
Manager Of Client Relations And Field Operations / Marketing Coordinator
Woodstock,GA
Summary
Client Services Manager providing leadership to Service Tech's and serving as escalation point for clients and internal departments. Delivers excellent client services while building and maintaining client relationships. Strong people management skills coach, lead and develop employees.
Customer Manager offering a 5 year track record of cultivating customer loyalty and retention. Accustomed to working in fast-paced environments with decisive problem-solving skills and competency in defusing high-pressure situations.
Successful Digital Marketing Specialist skilled at planning, executing and optimizing online marketing campaigns and strategies. Promotes services successfully through multiple digital strategies. Achieves consistent successes with excellent planning skills and proactive campaign tracking.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Marketing Coordinator
Code Compliant Inspection Service
Woodstock, GA
10.2020 - Current
- Organized logistics for marketing and proposal strategy meetings.
- Created press releases and announcements, newsletter articles and website copy.
- Composed 3-5 daily posts for social media and boosted corporate presence on Facebook and LinkedIn.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Leveraged different market research strategies to investigate new services and enhance campaign planning.
- Utilized market trends and target audience statistics to effectively and appropriately market services.
- Set up, completed and tracked customer surveys for 9 marketing campaigns reaching 2,500+ customers and prospects.
Manager of Client Services and Field Operations
Code Compliant Inspection Service
Kennesaw , GA
06.2018 - Current
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity. Daily operations consist of dryer vent, fireplace, and property maintenance inspections and repairs
- Average Dryer Vent operations consist of cleaning and inspecting anywhere from 180-250 vents or units per day. Average Fireplace operations consist of inspecting 100-150 fireplaces per day.
- Dryer Vent repair jobs can range from: installing new hard-pipe dryer lines, repairing existing lines, and installing new ventilation caps on rooftops or exterior walls of apartment buildings. Fireplace repair jobs can range from: sealing facing wall gaps, repairing and replacing refractory panels, installing iron chimney shrouds, and installing new direct vent or B-vent chimney lines.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Shift Leader
Johnny's New York Style Pizza
Hiram, GA
11.2017 - 04.2019
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Managed over 30 customer calls and online to-go orders per day
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA 08.2012 - 05.2016
Skills
Product and Service Knowledge
Excellent Communication Skills
Detail Orientated
Sales and Marketing Experience
Relationship Management Skills
Performance Goals
Customer Relationships
Network Development
Selling Services
Email Marketing Campaigns
CRM
SEO
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Without a sense of urgency, desire loses its value.
Jim Rohn
Timeline
Marketing Coordinator
Code Compliant Inspection Service
10.2020 - Current
Manager of Client Services and Field Operations
Code Compliant Inspection Service
06.2018 - Current
Shift Leader
Johnny's New York Style Pizza
11.2017 - 04.2019
High School Diploma -
Mceachern High School
08.2012 - 05.2016
Projects
The Grandstand Apartments - Summer of 2018
- Installed and repaired 80% of dryer vents for The Grandstand Apartments in Marietta, GA in the summer of 2018.
- Managed inventory costs and field operations for this month long project.
- Extensive time spent working in attics and along rooftops.
- Re-ran entirely new hard-pipe dryer vent lines throughout the attic space.
- New ventilation caps were installed on the roofs for dryer vents.
Anzio Apartments - Fall/Winter of 2019
- Repaired 70% of existing dryer vent lines for Anzio Apartments in Lawrencville, GA in the tail end of 2019.
- Managed inventory costs and field operations for this project.
- Extensive time spent working in attics
- All vents were repaired and routed back to the roof ventilation caps