Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Gutierrez

Santa Ana,CA

Summary

Proven leader with a track record of enhancing operational efficiency at CVS Pharmacy through expert cash handling and employee training. Skilled in fostering a customer-oriented environment and adept at problem-solving, significantly improving customer satisfaction. Demonstrates exceptional multitasking and decision-making capabilities, ensuring seamless daily workflows and workplace safety.

Overview

2
2
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
06.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Barista

Tribute Coffee House
06.2023 - 09.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Crew Trainer

McDonald's
05.2022 - 12.2022
  • Trained other employees in customer service, food safety, and performance requirements.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Demonstrated multitasking abilities while handling multiple orders simultaneously under high-pressure situations.

Education

GED -

Santa Ana College
Santa Ana, CA
05.2026

High School Diploma -

Los Amigos High School
Santa Ana, CA
05.2023

Skills

  • Employee Training
  • Workplace Safety
  • Customer-Oriented
  • Cash handling expertise
  • Continuous Improvement
  • Multitasking
  • Problem-Solving
  • Decision-making capabilities
  • Daily workflows

Languages

Spanish
Native or Bilingual

Timeline

Shift Supervisor

CVS Pharmacy
06.2023 - Current

Barista

Tribute Coffee House
06.2023 - 09.2023

Crew Trainer

McDonald's
05.2022 - 12.2022

GED -

Santa Ana College

High School Diploma -

Los Amigos High School
Anthony Gutierrez