Anthony Ham
Glendale,AZ
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Taco Bell. Skilled in conflict resolution and workplace safety, successfully implemented preventive maintenance strategies, reducing equipment downtime. Demonstrates exceptional decision-making capabilities and a commitment to excellence, ensuring high standards of service and operational efficiency. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Good work ethic combined with resourceful and upbeat nature. Organized and dependable candidate and good at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Shift Lead
Taco Bell
11.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Established standards for personnel performance and customer service.
- Help perform preparation of food to ensure that food are prepared and presented in acceptable manner.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.
Maintenance Electrician
Shearers
04.2023 - 11.2023
- Reduced equipment maintenance costs through active monitoring and preventive maintenance initiatives.
- Reduced downtime, implementing proactive maintenance strategies for crucial equipment.
- Inspect and test more than 10 electrical or electronic systems to locate and diagnose malfunctions.
- Demonstrate equipment functions and features to machine operators.
- Oversee maintenance and repair of machinery, equipments and electrical systems.
- Scrape and clean all units or parts with proper tools such as buffing wheels.
- Inspected electrical equipment to assure it is operating correctly.
- Installed new equipment and modified existing equipment.
- Responded to fault and wiring issues, identifying hazards and problems.
Maintenance Electrician
Americold
03.2022 - 04.2023
- Maintained strong commitment to safety protocols while working with high-voltage systems; significantly reduced risk of accidents or injuries.
- Enhanced overall facility safety by conducting regular inspections of electrical systems and addressing potential hazards.
- Used oscilloscopes, voltmeters and ohmmeters to test electrical systems.
- Managed inventory effectively by regularly monitoring stock levels of spare parts and ordering new supplies as needed.
- Streamlined communication between departments about upcoming maintenance needs so that proper preparations could be made ahead of time.
Skills
- Decision-making capabilities
- Customer service focus
- Employee Training
- Guest service
- Team motivation
- Conflict Resolution
- Workplace Safety
- Work Delegation
Timeline
Shift Lead
Taco Bell
11.2023 - Current
Maintenance Electrician
Shearers
04.2023 - 11.2023
Maintenance Electrician
Americold
03.2022 - 04.2023