Anthony Hamblin
Louisville,KY
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
General Manager
Staples, The Office Supply Superstore
Louisville, KY
08.2023 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales Manager
Staples, The Office Supply Superstore
Louisville, KY
07.2022 - 08.2023
- Developed and implemented sales strategies to increase market share.
- Created and presented monthly reports to management on sales performance.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Monitored industry trends and competitor activities to stay ahead of the competition.
- Collaborated with marketing team to create promotional materials for target customers.
- Managed daily operations of sales department, including supervision of staff members.
Store Co-Manager
Ollies Bargain Outlet
Louisville, KY
01.2020 - 07.2022
- Developed and implemented strategies to increase store profitability.
- Ensured compliance with all company policies and procedures.
- Trained, supervised, coached, evaluated, and motivated staff members.
- Conducted weekly team meetings to discuss progress and address any issues or concerns.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the store and ensured that shelves were properly stocked at all times.
Education
MBA - Business Administration
University of Phoenix
Louisville, KY05-2007
Bachelor of Science - Liberal Arts And Sciences
Bellarmine University
Louisville, KY05-2005
Skills
- Quality Management
- Sales
- P&L Management
- Customer Retention
- Schedule Management
- Human Resources Management
References
References available upon request.
Timeline
General Manager
Staples, The Office Supply Superstore
08.2023 - Current
Sales Manager
Staples, The Office Supply Superstore
07.2022 - 08.2023
Store Co-Manager
Ollies Bargain Outlet
01.2020 - 07.2022
MBA - Business Administration
University of Phoenix
Bachelor of Science - Liberal Arts And Sciences
Bellarmine University