Anthony Hamilton
Coeburn,VA
Summary
Committed and hardworking Food Operations Supervisor with 16 years of experience operating a state institutional kitchen and 12 years operating a fast food restaurant. Well-rounded leader with talent for supervising employees and training staff. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Food Operations Supervisor
Red Onion State Prison
06.2022 - Current
- Adhered to company food, safety, quality and sanitation policies.
- Established and managed effective controls for labor and inventory costs.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised staff preparing and serving 900 meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Checked building areas to verify working order and cleanliness.
- Planned and managed menus for weekly offerings and special events.
- Developed and standardized new recipes to diversify kitchen offerings.
- Decreased waste 3% through effectively training employees, introducing food preparations programs and effectively managing employee mistakes.
Food Operations Manager Sr
Wise Correctional Unit #18
06.2019 - 06.2022
- Prepared daily orders and managed inventory with appropriate levels of product.
- Conducted and coordinated on-the-job training for associates to optimize performance.
- Created positive culture to drive employee engagement and satisfaction.
- Designed plans to improve quality, process efficiency and cost control.
- Adhered to federal, state and local sanitary, safety and health standards to minimize cross-contamination.
- Planned and executed operations against forecasted daily business volume.
- Managed hiring, mentoring, advancement and promotion of staff.
- Created schedules for employees and conducted training on daily operations.
- Adhered to company food, safety, quality and sanitation policies.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised staff preparing and serving 110 meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
Food Operations Supervisor
Red Onion State Prison
06.2008 - 06.2019
- Adhered to company food, safety, quality and sanitation policies.
- Established and managed effective controls for labor and inventory costs.
- Completed reports outlining meal numbers, service efficiency and various contributing costs.
- Priced and ordered food products, kitchen equipment and food service supplies.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised staff preparing and serving 900 meals per day.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Oversaw food preparation, production and presentation according to quality standards.
- Coached kitchen team members and motivated performance in order to achieve demanding objectives in high-volume kitchen settings.
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Checked building areas to verify working order and cleanliness.
- Planned and managed menus for weekly offerings and special events.
- Developed and standardized new recipes to diversify kitchen offerings.
- Decreased waste 3% through effectively training employees, introducing food preparations programs and effectively managing employee mistakes.
Warehouse Order Picker
Food City Distribution Center
01.2008 - 06.2008
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reported damaged products or safety hazards to immediate supervisor.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Shrink-wrapped and labeled customer orders and moved to loading dock staging area using electronic pallet jack or walkie-rider equipment.
- Used pallet jacks to move items throughout facility.
- Operated pallet jacks in accordance with established safety requirements.
Customer Service Representative
ATT Wireless
08.2005 - 06.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Explained benefits, features and recommendations to maximize client retention.
- Mentored new employees on procedures and policies to maximize team performance.
Assistant Manager
Hardee's Fast Food Restaurant
08.1993 - 07.2005
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Completed inventory audits to identify losses and project demand.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Recruited and hired qualified candidates to fill open positions.
- Worked closely with customers to understand needs and resolve diverse issues.
- Maintained current understanding of company offerings to better serve customers and team members.
- Managed and motivated 30 employees.
- Learned all aspects of the restaurant business from ground-up to fully understand every operational facet and contribute to long-term business success.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Compiled and assessed performance data, converting information into improvement plans.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Organized resources and minimized waste to protect company interests and complete projects on time.
- Handled responsibilities successfully upon Store Manager's absence.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Worked closely with store manager to maintain day-to-day operations.
Education
Some College (No Degree) - Computer Science and Programming
East Tennessee State University
Johnson City, TNHigh School Diploma -
Coeburn High School
06.1993
Skills
- Portion Control
- Health Code Compliance
- Inventory Management
- Coaching and Mentoring
- Time Management
- Staff Training and Development
- Sanitation Standards
- Food presentation
- Food Service Operations
Accomplishments
- Certified Servsafe instructor and proctor for approximately 15 years.
- Currently taking online courses at The University of North Dakota for Certified Dietary Manager certification.
Certification
- ServSafe certified
- ServSafe instructor and proctor
Timeline
Food Operations Supervisor
Red Onion State Prison
06.2022 - Current
Food Operations Manager Sr
Wise Correctional Unit #18
06.2019 - 06.2022
Food Operations Supervisor
Red Onion State Prison
06.2008 - 06.2019
Warehouse Order Picker
Food City Distribution Center
01.2008 - 06.2008
Customer Service Representative
ATT Wireless
08.2005 - 06.2008
Assistant Manager
Hardee's Fast Food Restaurant
08.1993 - 07.2005
High School Diploma -
Coeburn High School
Some College (No Degree) - Computer Science and Programming
East Tennessee State University
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