Summary
Work History
Education
Skills
Accomplishments
Timeline
Generic
Anthony Hancock

Anthony Hancock

Suisun,CA

Summary

Patient leader promoting developed skills in re-entry and life skills. An enthusiastic yet disciplined Housing Coordinator well-versed in identifying problems. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Motivated Housing Coordinator Known for resourcefulness and solutions-oriented problem-solving. A gifted mentor with the ability to patiently work with people from all walks of life. Looking for a new position with an organization in the penal sector. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Work History

Community Navigator

GEO GROUP INC
Fairfield, CA
07.2023 - 10.2023
  • Provided information and guidance to participants on how to access services and resources.
  • Developed individualized service plans for participants based on their needs, preferences, and goals.
  • Conducted intake assessments with new participants to determine eligibility for services and develop appropriate action plans.
  • Facilitated participant referrals to community agencies or other organizations as needed.
  • Maintained accurate records of participants interactions in accordance with agency policies and procedures.
  • Collaborated with other professionals such as social workers, case managers, medical staff. to coordinate care for participants.
  • Participated in team meetings to discuss complex cases and review treatment plans.
  • Provided crisis intervention support when needed by utilizing de-escalation techniques and providing emotional support.
  • Actively listened to participants in order to identify their needs and provide effective solutions.
  • Educated participants about available resources within the community related to housing, employment, health care, legal aid.
  • Connected participants with local organizations that can provide additional assistance or specialized services if necessary.
  • Counseled individuals on job search strategies including resume writing tips and interviewing skills preparation.
  • Performed follow-up visits with former participants to assess their continued success post-intervention.
  • Actively participated in outreach activities within the community aimed at raising awareness of available programs and services offered by the organization.

Transitional Housing Coordinator

GEO GROUP INC.
Fairfield, CA
03.2022 - 07.2023
  • Assisted with the development and implementation of housing policies and procedures.
  • Organized and maintained accurate records of housing contracts and agreements.
  • Provided support to participants in resolving any issues or concerns regarding their living environment.
  • Monitored compliance with housing regulations and codes to ensure safety standards were met.
  • Conducted regular site visits to inspect properties for maintenance needs or potential hazards.
  • Assessed participants eligibility for housing assistance programs based on established criteria.
  • Collaborated with local government agencies on initiatives related to affordable housing availability.
  • Performed administrative duties such as filing, data entry, recordkeeping.
  • Provided guidance on budgeting techniques that can help participants manage their finances effectively.
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
  • Maintained accurate records and documented participants data in company databases.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Interviewed potential participants, collecting personal information to determine eligibility for social assistance.
  • Guided participants through transition to independent living within community.
  • Made referrals to utilize community resources for resident's needs.
  • Referred participants to substance abuse treatment programs and outpatient dual diagnosis treatment programs.

Client Service Specialist

GEO GROUP INC.
Napa, CA
04.2020 - 03.2022
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support
  • Responded quickly to customer concerns and inquiries by phone or email within timeframe
  • Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills
  • Scheduled and confirmed appointments based on customer availability
  • Promoted client satisfaction by working with operational teams in proper resolution of service issues.

Student

Teen Challenge Christian Life School
Riverside, CA
12.2018 - 02.2020
  • Coordinated with management and instructors and welcomed constructive criticism for areas needing improvement
  • Researched biblical truths as part of my growth for continued recovery
  • Performed various activities, such as individual, and group counseling contributing to my personal growth
  • Contributed to office reorganization to maximize productivity and support administrative efficiency as receptionist
  • Met incoming guests and clients, offering immediate assistance
  • Supported clerical needs, including taking messages, scanning documents and routing business correspondence
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.

House Manager

God Cares Charities
Columbia, SC
09.2017 - 12.2018
  • Provided gentle assistance in the areas of hygiene and feeding to residents at GOD CARES TRANSITIONAL HOUSE
  • Coordinated with community-based treatment providers to meet needs of residents identified with Co-Occurring Disorders
  • Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior Oversaw the intake and discharge processes, which included filling out paperwork, for individuals.

HVAC-R Refurbish Technician

Reddy Ice Inc.
Columbia, SC
04.2017 - 09.2017
  • Scheduled preventative maintenance visits to keep customer heating and air conditioning systems operating at top performance
  • Tested equipment following each install to determine efficiency and proper functionality
  • Used troubleshooting tools and techniques to assess heating systems and repair malfunctioning parts
  • Installed air conditioning equipment, including compressors, pumps, meters and piping
  • Responded quickly to emergency repair situations by phone or email within
  • Loaded materials, tools and equipment on truck at beginning of each shift
  • Tested pipe, tubing joints and connections for leaks.

Maintenance Technician

Tyson Foods
Columbia, SC
05.2016 - 03.2017
  • Evaluated systems in use to uncover problems, complete maintenance and recommend solutions
  • Contributed to operational quality and efficiency via instrumental calibration, application of quality controls and implementation of maintenance functions
  • Operated hand and power tools to complete repairs
  • Inspected components of industrial equipment for accurate assembly and oversaw installations to prohibit defects, such as loose connections and frayed wires
  • Cleaned restrooms using ammonia and other chemicals to minimize spread of germs
  • Executed daily operations of preventive maintenance on electrical panels, motor controls and switch gears
  • Diagnosed equipment malfunctions and completed repairs to restore equipment and maintain uptime
  • Collaborated with building managers to assess ongoing needs and plan preventative maintenance schedules
  • Cleaned and lubricated machinery shafts, bearings and gears
  • Maintained performance by cleaning and lubricating components.

Sales Associate

God Cares Charities
Columbia, SC
02.2010 - 04.2016
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
  • Assisted customers by finding needed items and checking inventory for items at other locations
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals
  • Coached team members on security risks and loss prevention to aid in mitigating store theft
  • Helped customers by responding to inquiries and locating products
  • Processed orders through system and coordinated product deliveries
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
  • Used register system to ring up customer purchases, process payments and issue receipts
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.

Education

Diploma - Alcohol And Drug Counseling Studies

InterCoast Colleges
West Covina, CA
04.2023

Group Facilitator (Substance Abuse)

Geo Group Fairfield DRC
Fairfield, CA

Group Facilitator(Life Skills)

Geo Group Fairfield DRC
Fairfield, CA

Group Facilitator(Anger Management)

Geo Group Fairfield DRC
Fairfield, CA

Geo Group Napa DRC, Napa CA

Continuum of Care Training Institute, Napa, CA
12.2020

WORD oF GOD BIBLE INSTITUTION, Columbia,SC
08.2018

WORD oF GOD BIBLE INSTITUTE, Columbia, SC
08.2018

SC SHARE, South Carolina
07.2018

National Council For Behavioral Health, South Carolina
10.2017

Prison Fellowship, Worldwide
09.2017

Fortis College , South Carolina
03.2016

Skills

  • Activity supervision
  • Facility oversight
  • Event planning
  • Operational Awareness
  • Case Management
  • Personal Counseling
  • Needs Assessment
  • Clerical Support
  • Community Outreach
  • Referral Coordination
  • Treatment Planning
  • Client Assessment

Accomplishments

  • Recognized as Employee of the Month for outstanding performance and team contributions. GEO Reentry Services 05/2023

Timeline

Community Navigator

GEO GROUP INC
07.2023 - 10.2023

Transitional Housing Coordinator

GEO GROUP INC.
03.2022 - 07.2023

Client Service Specialist

GEO GROUP INC.
04.2020 - 03.2022

Student

Teen Challenge Christian Life School
12.2018 - 02.2020

House Manager

God Cares Charities
09.2017 - 12.2018

HVAC-R Refurbish Technician

Reddy Ice Inc.
04.2017 - 09.2017

Maintenance Technician

Tyson Foods
05.2016 - 03.2017

Sales Associate

God Cares Charities
02.2010 - 04.2016

Diploma - Alcohol And Drug Counseling Studies

InterCoast Colleges

Group Facilitator (Substance Abuse)

Geo Group Fairfield DRC

Group Facilitator(Life Skills)

Geo Group Fairfield DRC

Group Facilitator(Anger Management)

Geo Group Fairfield DRC

Geo Group Napa DRC, Napa CA

Continuum of Care Training Institute, Napa, CA

WORD oF GOD BIBLE INSTITUTION, Columbia,SC

WORD oF GOD BIBLE INSTITUTE, Columbia, SC

SC SHARE, South Carolina

National Council For Behavioral Health, South Carolina

Prison Fellowship, Worldwide

Fortis College , South Carolina
Anthony Hancock