Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANTHONY HANEY

Auburn,AL

Summary

Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs.

Overview

16
16
years of professional experience

Work History

Owner /CEO

ALMO Home Services LLC
Auburn , AL
01.2021 - Current
  • Created and launched business
  • Created vendor and customer base
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Regional Operations Manager

Carolina Handling
Birmingham , AL
01.2020 - 07.2022
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed processes to save on costs and prevent losses.
  • Traveled to over 5 locations per week to manage each division and perform reviews of individual managers and employees.
  • Created, implemented and drove performance of monthly, quarterly and yearly business plans.
  • Influence, lead and drive business performance.

Service Manager

Carolina Handling
Birmingham , AL
10.2015 - 12.2019
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
  • Trained many less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Set and administered department budgets for expenditures, materials and labor.
  • Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 35%.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Hired and trained new team members to improve efficiency of department and cultivate productive work atmosphere.
  • Managed efficient teams of up to 100 employees.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Oversaw team of service professionals focused on Florida, Alabama and Georgia regions.
  • Organized ongoing maintenance schedules to boost system performance.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Contributed to development, implementation and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.

Field Service Manager

Carolina Handlinng
Macon , GA
07.2011 - 09.2015
  • Assessed operational needs and equipment availability to develop personnel schedules and assignments.
  • Translated main cable and equipment location blueprints to technicians while declaring system outages and rerouting staff for timely service completion.
  • Maintained schedule of up to 50 service calls per day.
  • Reduced time to complete service calls and expertly retained key customers.
  • Led team of up to 65 service technicians in field activities.
  • Installed and provided technical support for over 1000 pieces of equipment.
  • Spearheaded process improvement initiatives to reduce service costs.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Effectively supervised staff of over 115 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Evaluated employee performance on a 90day basis and conveyed constructive feedback to improve skills.
  • Trained and developed personnel to improve safety, employee relations and resole all issues.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Optimized processes and supervised 115+ employees.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Developed detailed plans based on broad guidance and direction.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Used Industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Coordinated all companies, business executives and site leadership teams by interacting effectively and establishing communication best practices.
  • Supervised and performed human resource management functions for 15 subordinates.
  • Developed and administered project budgets.
  • Established and maintained long-range plans for quality assurance.
  • Managed internal operational standards and productivity targets for Southeast Region.
  • Prepared quotes for new products and services and composed budgets.
  • Recruited and developed [Number] employees for [Type] department.
  • Performed forecasting to identify necessary changes for supply chain business.
  • Engaged prospects and customers through trade shows, seminars and workshops.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
  • Directed group of 115+ Service associates handling daily and complex requirements of service department.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Conducted forecasting to determine possible changes and issues for supply chain business.
  • Instituted quality systems within organization encompassing training, corrective and preventive action.
  • Reviewed established policies and procedures to take on temporary leadership positions, motivate employees and facilitate smooth service operations.
  • Encouraged departmental employees to present positive, exemplary image to customers.
  • Launched quality assurance practices for each phase of development
  • Improved staff morale and reduced employee turnover by 20%.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed senior-level service leaders working across functions of program.
  • Enhanced [Type] initiatives while managing effective marketing campaigns.

Team Leader

Carolina Handling
Macon, GA
07.2010 - 06.2011
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Led team of 10 members while providing exceptional customer service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Implemented new working processes to deliver multiple improvements.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Participated in cross-functional team-building activities.
  • Cross-trained and provided back up for customer service managers.
  • Positioned as go-to person for up to 50 staff members, troubleshooting complex administrative and training issues promptly.
  • Molded team and embraced change to adapt within dynamic market.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coordinated weekly meetings for internal and external groups.
  • Adhered to rigorous standards for customer service, merchandising and operational safety.
  • Monitored operating machinery to assess progress, adjust settings and maintain desired tension and speeds.
  • Partnered with managers to identify and capitalize on sales trends and brand initiatives.
  • Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
  • Optimized customer support by establishing collaborative service environment.
  • Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.

Field Technician

Carolina Handling
Atlanta , GA
02.2009 - 05.2010
  • Utilized safety practices with no complaints or accidents.
  • Kept detailed records of field measurements and data.
  • Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
  • Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
  • Enacted successful repairs by applying technical skills and operations knowledge.
  • Assessed operating conditions and adjusted settings to maximize performance and equipment longevity.
  • Improved customer service ratings by resolving technical, on-site and comeback issues quickly and accurately.
  • Discovered and resolved issues that affected project outcomes.
  • Performed annual service visits and completed preventive maintenance on systems.
  • Managed quality control initiatives to eliminate downtime and increase revenue.
  • Limited process gaps by accurately training teams on equipment usage best practices.

Shop Supervisor

Hammersly Auotmotive Group
Roanake , VA
05.2007 - 01.2009
  • Checked incoming orders and organized new stock.
  • Inventoried supplies regularly and reported needs to management.
  • Trained other employees on how to properly diagnosis product safely
  • Completed projects and work assignments despite tight deadlines.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.

Education

No Degree - Engineering (Pre-Engineering)

Auburn University
Auburn, AL

High School Diploma -

Carroll High School
Ozark, AL
06.1996

Skills

  • Effective Communicator and Public Speaker
  • Effective trainer
  • Hands on trainer
  • Executive Leadership
  • Operational Analysis
  • Employee Motivation and Performance

Timeline

Owner /CEO

ALMO Home Services LLC
01.2021 - Current

Regional Operations Manager

Carolina Handling
01.2020 - 07.2022

Service Manager

Carolina Handling
10.2015 - 12.2019

Field Service Manager

Carolina Handlinng
07.2011 - 09.2015

Team Leader

Carolina Handling
07.2010 - 06.2011

Field Technician

Carolina Handling
02.2009 - 05.2010

Shop Supervisor

Hammersly Auotmotive Group
05.2007 - 01.2009

No Degree - Engineering (Pre-Engineering)

Auburn University

High School Diploma -

Carroll High School

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ANTHONY HANEY