Anthony Harper
Georgetown,SC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Currently self applied to further education, as well quick to learn through experiences.
Overview
6
6
years of professional experience
Work History
CSA
Scrubby's Car Wash
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Maintained up-to-date knowledge of product and service changes.
CAP Team 2 Associate
Walmart
04.2017 - 11.2017
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Verified inventory computations by comparing to physical counts of stock, efficiently investigating discrepancies and adjusting errors.
- Collected and properly disposed of bundle ties and other packing materials for safety.
- Partnered with store team to enforce loss prevention and safety awareness policies.
- Operated forklift to load and unload inventory and organized new inventory on department-specific pallets for easier output.
Education
Cyber Security
Miller-motte College
Chattanooga, TNNo Degree - Cyber Security Professional Certification
Coursera
Google03.2024
GED -
Conway Adult Education
Conway, SC09.2017
Skills
- Customer Service and Assistance
- POS Systems and Ordering Platforms
- Closing Sales
- Customer Account Management
- Verbal and written communications skills
- Key 30-35 words per minute
- Time management
- Punctual
- Soft 'hardware and software' knowledge
- Foundations of cyber security certified
- 4 years under the table 'new construction' trade
Accomplishments
Accomplished the 'Foundations of Cyber Security Certificate'. (Google: Coursera, 2023)
Promoted afternoon shift CSA team leader.
Timeline
CSA
Scrubby's Car Wash
03.2023 - Current
CAP Team 2 Associate
Walmart
04.2017 - 11.2017
Cyber Security
Miller-motte College
No Degree - Cyber Security Professional Certification
Coursera
GED -
Conway Adult Education