Anthony Harris
Los Angeles,CA
Summary
Dedicated Collision Estimator who has extensive experience doing estimates for autobody collision repair shops. Background includes extensive knowledge of the auto business and its services as well as exceptional negotiation and interpersonal skills. Adept at analyzing auto damage and creating an accurate estimate completing complex insurance paperwork and explaining the claims process to clients. Specializes in personal and commercial auto insurance lines. Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Estimator
Harry’s Auto Collision Center
10.2021 - Current
- Automobile Collision Repair
- Inspect vehicles for damages and evaluate using visual inspection, mechanical testing devices, road tests, and information provided by the customer
- Evaluate necessity and cost of repairs
- Collect insurance estimates after reviewing damage
- Meet with customers to discuss damages, repair process and timeline and costs
- Create accurate estimates that detail repair and labor costs
- Place work orders detailing part replacements and repairs and enter into work management system
- Maintain communication with customer and be available to answer questions throughout the repair process
- Keep record of repair details and complete necessary paperwork
- Effectively manage multiple repairs simultaneously
- Implement an effective quality check process by inspecting repaired vehicles and ensuring the repair is up to standard
- Complete final paperwork and payment with customer
- Provide exceptional customer service at all times and create ongoing relationships with customers
Social Media Marketing Assistant
Charter School
11.2018 - Current
- Education
- Building and executing social media strategy
- Promoted content through social advertising
- Developed brand awareness and online reputation
- Managed content-related assets
- Communicated the company’s brand in a positive, authentic way
- Manage SEO, SEM and generation of inbound traffic.
Out-of-School Youth Service Worker
Los Angeles School District
03.2019 - 03.2020
- Education
- Supervise students in grades 2-5 and provide a safe and nurturing environment
- Assist in supporting students in organized recreation and enrichment activities in the classroom and on the playground
- Coach and teach basketball skills
- Develop an intermural sports program
- Provide homework help
- Encourage students in grades 2-5 to respect themselves and others.
Admin/ Marketing
Mattel Corporation
10.2017 - 02.2019
- Provided and managed content related to the Barbie 60th Anniversary
- Worked with vendors and visitors while protecting the company assets
- Adhered to security regulations and restrictions relative to company operations around project
- Assisted in contacting international Media for event
- Contacted Entertainment companies surrounding participations of event
- Tracked Google and Facebook analytics
- SEO/ SEM
- Calendaring and scheduling event for marketing manager and team
- Heavy Microsoft Office
- Multi-line phone system
Customer Service
Enterprise Holdings
08.2016 - 03.2017
- Car rental
- Assisted in making arrangements for Delivery of vehicles to customers, employees or vendors safely and timely to the appropriate destination(s)
- Provided helpful, courteous and professional customer service
- Navigated written directions for customers that were from out of town
- Provided phone and in person assistance to new customers
- Assisted with repeat business
- Organized travel route and ensure vehicle paperwork is accurate and timely.
Sales Associate/Event Coordinator
Layalina Lounge
01.2016 - 06.2016
- Restaurant/Club
- Organized and promoted events to increase sales
- Increased sales by 40%
- Increased nightly attendance by 73% .with marketing and promotions
- Assisted with Social Media accounts and events
- Created new marketing campaign for company
Customer Service
Pizza Hut
10.2014 - 12.2015
- Provided efficient and responsive customer service to all patrons
- Handled sales by managing customer payments and operating cash register
- Performed kitchen operations such as prepping pizza toppings and making pizzas
- Maintained a clean work environment in the kitchen and public areas
- Made sure delivered pizzas arrived in a safe, timely, and friendly manner.
Customer Service/ Delivery
Edible Arrangements
05.2013 - 08.2014
- Food services
- Provided efficient and responsive customer service both in person and via phone
- Assisted in all store operations, including opening and closing operations
- Handled sales, managed payments, and counted cash drawers
- Delivered merchandise to customers in a professional and timely manner when short-staffed
- Handled customer service over the phone and in person
Intern
F.A.M.U. Recreation Center
09.2013 - 05.2014
- Department
- Planned events to increase participation and healthy living through intramural sports at the university
- Reported on game highlights in the monthly newsletter
- Organized employee events to build positive relations
- Created a “street team” for the center
- Handled all social media and marketing for events
Education
I-Car Platinum Certification – Estimator, Auto Physical Damage Appraiser, Production Management Hoffman -
Assembly
Associates of Arts - General Studies
Valencia Community College
High School Diploma - undefined
Junipero Serra High School
Skills
- I-Car Platinum Certified
- Dedicated to delivering the best possible customer service
- Exceptional communication & interpersonal skills
- Ability to multitask
- Excellent time management
- Critical thinking skills
- Accurate record-keeping skills
- Talent for recruiting, building and motivating cohesive teams
- Certified Digital Marketer
- Developing brands including digital marketing, engagement marketing and paid social content for mass media
- Strong knowledge in social media platforms; Facebook, Instagram, Twitter and Snapchat
- Technologically literate in
- Microsoft Office and Mac
- Organized
- Repair Quotes
- Employee Programs
- Claims Inspections
- Customer Satisfaction
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Estimator
Harry’s Auto Collision Center
10.2021 - Current
Out-of-School Youth Service Worker
Los Angeles School District
03.2019 - 03.2020
Social Media Marketing Assistant
Charter School
11.2018 - Current
Admin/ Marketing
Mattel Corporation
10.2017 - 02.2019
Customer Service
Enterprise Holdings
08.2016 - 03.2017
Sales Associate/Event Coordinator
Layalina Lounge
01.2016 - 06.2016
Customer Service
Pizza Hut
10.2014 - 12.2015
Intern
F.A.M.U. Recreation Center
09.2013 - 05.2014
Customer Service/ Delivery
Edible Arrangements
05.2013 - 08.2014
I-Car Platinum Certification – Estimator, Auto Physical Damage Appraiser, Production Management Hoffman -
Assembly
Associates of Arts - General Studies
Valencia Community College
High School Diploma - undefined
Junipero Serra High School
Similar Profiles
JOSE ZAPATAJOSE ZAPATA
Car Detailer at AUTO PROS AUTO COLLISION CENTERCar Detailer at AUTO PROS AUTO COLLISION CENTER
Joshua GilmourJoshua Gilmour
Office/Account Assistant and Lead Estimator at Berks Auto Collision CenterOffice/Account Assistant and Lead Estimator at Berks Auto Collision Center
Robert GrauRobert Grau
Auto Body Shop General Manager at Advanced Auto Body & Collision CenterAuto Body Shop General Manager at Advanced Auto Body & Collision Center
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group
IRIS LOPEZIRIS LOPEZ
Senior Improvement Coach at CORE DistrictsSenior Improvement Coach at CORE Districts