Anthony Harris
Franklin,IN
Summary
I am a customer-focused professional with a successful 12-year career in the conveyor belting industry. In my time as an Account Manager, I have committed myself to giving each customer a positive one-on-one experience. To handling questions and concerns professionally and promptly, with my primary goal to ensure the customer returns to our company time and time again for sales and service.
I have shown a proven track record of enforcing best practices in fast-paced environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organization. I work well as a team player, and I have shown myself capable of a leadership role as Belt Department supervisor.
I understand that it takes time and effort to be a successful Territory Manager. I am completely flexible on my schedule and travel requirements. Whether in my 10 years as a belt installer or my current role as first contact for belting emergencies and repairs, I have been On Call and available 24/7 for our customers for most of my time employed at Dunham Rubber/Belt Power.
I am looking forward to expanding my knowledge of products and procedures in the new role of Territory Manager. To further my career within the Belt Power family and gain additional skills to help better serve the customer.
Overview
11
11
years of professional experience
Work History
Account Manager
Belt Power
Greenwood, IN
06.2023 - Current
- Acted as main point of contact in matters relating to customer concerns and inquiries.
- Built productive relationships with customers and vendors to ensure customer satisfaction.
- Helped identify and recommend best products by listening to the customer needs and asking detailed questions.
- Resolved customer concerns in a timely manner to maintain confidence in our services.
- Solicited feedback from customers on their experience with our products and services.
- Provided technical support to customers when needed.
- Maintained a professional and customer focused attitude when faced with stressful or hectic situations.
- Adapted to ERP system and process changes while minimizing negative impact on our customer relationships.
- Continued to grow my knowledge of products and services to be as informative and helpful to the customer as possible.
- Collaborated with Sales and Production teams to serve the customer’s needs and collectively drive growth in the company.
- Further developed skills with Microsoft Office and Prophet 21.
Belt Department Supervisor
Belt Power
Greenwood, IN
08.2022 - 06.2023
- Supervised 15 employees in the belting department and delegated each one with tasks and responsibilities.
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Trained and mentored new employees on department policies and procedures.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Scheduled belting install and repair calls. Trained and supervised 8 person install crew.
- Achieved sales goals and business objectives by motivating staff to meet efficiency and product quality standards.
- Raised profits by setting ambitious goals for employees, encouraging production staff, prioritizing customer service and resolving customer issues.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Managed inventory and stock levels in coordination with purchasing and receiving department. Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Belt Technician/Installer
Dunham Rubber and Belting
Greenwood, IN
12.2012 - 08.2022
- Manufactured endless and laced conveyor belting in the workshop, efficiently, and in accordance with industry quality standards.
- Prioritized and organized tasks to accomplish service goals in a timely manner.
- Monitored property and vehicle cleanliness and adhered to preventive maintenance schedules. Performed routine checks on machines and identified possible problems.
- Performed installation, repair and maintenance of conveyor belting and machinery on-site in customer facilities.
- Operated large machinery, power tools and hand tools when performing repairs and installations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Employed best maintenance and safety practices with minimal complaints, incidents or lost-time accidents.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
High School Diploma -
Martinsville High School
Martinsville, IN06.2002
Skills
- 12 Years Experience in the Belting Industry
- Customer Service Focused Work History
- Communication Skills Written and Verbal
- Flexible Work Schedule, 24/7 Availability
- Adaptable to Changing Demands
- Strong Willingness to Learn
- Willing to Travel
- Knowledge of Belting Specs and Application
- Experience with Conveyor system repairs
- Experience with on-site customer service and interactions
- Training and Demonstrations for Customers on-site
- Multitasking and Prioritizing
- Problem Anticipation and Resolution
- Decision Making and Critical Thinking
- Leadership Experience
- Team Building and Motivation
- Employee Coaching and Training
- Delegation and Supervision
- Performance Monitoring
- Experience with Prophet 21 system
- Computer Proficiency
- Microsoft Office
- Records Organization
- Inventory Management
- Administrative Documentation
- Calendar and Scheduling Software
- Scheduling and Time-Tracking
- Merchandise Quality Assurance
- New Process and Procedure Development
Additional Information
- Participated in NIBA Belting Association Key Principals & Best Practices of Lightweight Belting seminar - November 2021
Timeline
Account Manager
Belt Power
06.2023 - Current
Belt Department Supervisor
Belt Power
08.2022 - 06.2023
Belt Technician/Installer
Dunham Rubber and Belting
12.2012 - 08.2022
High School Diploma -
Martinsville High School