Anthony Hatcher
Lehigh Acres,FL
Overview
18
18
years of professional experience
Work History
Plumber/Plumbing Manager
Cornerstone Builders
Fort Myers, FL
09.2016 - Current
- Installed and repaired plumbing fixtures, ensuring optimal functionality and compliance with local codes.
- Diagnosed plumbing issues using specialized tools, effectively troubleshooting complex systems for efficient resolution.
- Mentored junior plumbers, fostering skill development and adherence to safety protocols on job sites.
- Repaired plumbing systems, components, and equipment.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Consistently met deadlines while maintaining high-quality craftsmanship throughout all stages of plumbing installations, repairs, or maintenance tasks.
- Resolved emergency plumbing situations quickly and efficiently to minimize property damage for customers.
- Mentored junior plumbers, sharing industry expertise to improve overall team performance.
- Complied with state plumbing codes throughout duration of each project.
- Provided excellent customer service by addressing all client concerns and ensuring their satisfaction with completed work.
- Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.
Floor Manager/Managing Bartender
Quarterbacks Grill and Bar
Fort Myers, FL
09.2013 - 09.2016
- Supervised daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff on effective customer engagement techniques.
- Managed inventory levels, ensuring timely stock replenishment and waste reduction.
- Implemented operational improvements that enhanced workflow efficiency and reduced wait times.
- Managed store inventory and stock levels to maintain availability of products.
Head Floor Manager
Edison Restaurant and Bar
Fort Myers, FL
09.2012 - 09.2013
- Oversaw daily restaurant operations, ensuring exceptional guest experiences and service quality.
- Trained and mentored staff on customer service standards and operational procedures.
- Managed inventory levels, optimizing stock usage while minimizing waste.
- Implemented strategies to enhance team productivity and workflow efficiency.
- Developed staff schedules to meet business needs while maintaining labor cost controls.
- Resolved customer complaints promptly, fostering positive relations and loyalty.
- Managed team of [Number] employees to maintain smooth-running operations of shop floor.
Floor Manager/Bartender Shift Manager
Alligators Bar and Grill
Fort Myers, FL
09.2008 - 09.2012
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff on customer service best practices and menu knowledge.
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Coordinated scheduling for front-of-house and back of house staff to enhance workflow efficiency during peak hours.
- Coordinated scheduling for front-of-house staff to enhance workflow efficiency during peak hours.
- Developed and maintained relationships with vendors to ensure quality supplies at competitive prices.
- Analyzed customer feedback to identify areas for menu improvement and service enhancement.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Ensured compliance with safety regulations, maintaining a clean and hazard-free environment for staff and customers.
Education
High School Diploma -
Lehigh Senior Highscholl
Lehigh Acres, FL05.2002
Timeline
Plumber/Plumbing Manager
Cornerstone Builders
09.2016 - Current
Floor Manager/Managing Bartender
Quarterbacks Grill and Bar
09.2013 - 09.2016
Head Floor Manager
Edison Restaurant and Bar
09.2012 - 09.2013
Floor Manager/Bartender Shift Manager
Alligators Bar and Grill
09.2008 - 09.2012
High School Diploma -
Lehigh Senior Highscholl