Anthony Hawkins
Plain City,OH
Summary
Results-driven Senior Team Lead with experience in team supervision, training, and daily operations. Skilled in coaching employees, resolving escalations, and improving workflow efficiency. Known for clear communication, balanced staffing, and strong customer service that supports quality outcomes and consistent productivity.
Overview
22
22
years of professional experience
Work History
Senior Team Lead
Rocky Fork Company
09.2023 - Current
- Coached team members on procedures, quality standards, and safe work practices.
- Reviewed performance issues and resolved escalations with clear, timely communication.
- Addressed client concerns to resolve any and all issues.
- Communicated with homeowners to ensure a quality product for all.
- Conducted thorough company-wide trainings for each service offered throughout the year
- Trained new hires on systems, workflows, and role expectations.
- Supported managers with schedule adjustments, reporting, and operational planning.
Maintenance Technician
Hawks Handyman
01.2005 - Current
- Owner/Operator
- Documented repair work, materials used, and follow-up needs for accurate service tracking.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Coordinated preventive maintenance tasks to reduce repeat service calls and downtime.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Team Leader
Rocky Fork Company
09.2019 - 09.2023
- Directed daily team workflow to maintain productivity, quality, and safety standards
- Monitored performance and addressed issues to keep operations on track
- Coached new hires on procedures, equipment use, and job expectations
- Reviewed completed work for accuracy, consistency, and customer requirements.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
Jonathan Alder High School
Plain City, OHSkills
- Production coordination
- Inventory control
- Client service
- Customer service management
- Project management
- Daily workflow improvement
- Quality improvement
- Safety processes and procedures
- Goal setting
- Documentation and reporting
- Communication skills
- Task delegation
- Coaching and mentoring
- Work schedule management
- Staff training
- Workflow optimization
- Team building
- Conflict resolution
- Leading team meetings
- Safety compliance
- Client communication
- Relationship building
- Coaching
- Mentoring
- Problem-solving
- Deadline management
- Influencing skills
- Flexible schedule
- Performance improvement
- Giving constructive feedback
- Evaluating employee work
- Skill development
- Guidance
- Issue resolution
- Complaint resolution
- Employee evaluations
- Performance improvement
Timeline
Senior Team Lead
Rocky Fork Company
09.2023 - Current
Team Leader
Rocky Fork Company
09.2019 - 09.2023
Maintenance Technician
Hawks Handyman
01.2005 - Current
High School Diploma -
Jonathan Alder High School