Anthony Hayes
Telford,PA
Summary
Dedicated Financial Services Representative with a strong focus on customer service, problem-solving, and financial product knowledge. Proven ability to resolve issues promptly and maintain data integrity.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Financial Services Representative
QNB Bank
Quakertown, Pennsylvania
02.2024 - 11.2025
- Applied product knowledge to recommend suitable banking solutions, enhancing client satisfaction and engagement.
- Supported customers with account inquiries and processed transactions to ensure smooth banking experiences.
- Educated clients on banking products and services available at QNB Bank.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Processed transactions quickly and accurately in accordance with established procedures.
- Handled cash transactions accurately while adhering to security protocols.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
- Ensured that all customer inquiries were answered promptly and completely.
- Partnered with team members to streamline customer service processes and improve response times.
- Engaged in ongoing training and education to acquire knowledge of financial products and services in changing economic conditions.
- Managed client records and maintained data integrity in the banking system.
- Established strong and positive working relationships within the organization to contribute to team success.
Education
High School Diploma -
Souderton Area High School
Souderton, PA06-2023
High School Diploma -
North Montco Technical Career Center
Lansdale, PA05-2023
Bachelor of Science - Political Science And Government
William Paterson University of New Jersey
Wayne, NJ04-2026
Skills
- Customer service
- Sales techniques
- Financial analysis
- Team collaboration
- Communication skills
- Conflict resolution
Certification
- ABA-OFAC
- ABA-Cyber Security Fundamentals
- ABA-Fraud Prevention
Timeline
Financial Services Representative
QNB Bank
02.2024 - 11.2025
High School Diploma -
Souderton Area High School
High School Diploma -
North Montco Technical Career Center
Bachelor of Science - Political Science And Government
William Paterson University of New Jersey