Anthony Hays

• Deliver Tier 1/2 enterprise IT support for Firelands Health main campus and multiple satellite locations, including Firelands Physician Group behavioral health clinics.
• Resolve 90–120+ service requests weekly using SolarWinds Web Help Desk while maintaining high resolution and response metrics.
• Troubleshoot endpoint, network, and infrastructure issues including VPN connectivity, Citrix environment access, workstation networking, and port patching.
• Deploy and configure Windows laptops and workstations for new hires, device replacements, and lifecycle upgrades.
• Support Citrix Workspace environments enabling secure access to enterprise applications for clinical and administrative staff.
• Assist healthcare providers with MEDITECH Electronic Medical Records (EMR) access, functionality, and workflow issues.
• Collaborate with systems and network engineering teams to escalate and resolve incidents impacting clinical operations and patient care.

-Key Projects & Impact

• Hospital Acquisition Integration — Bellevue Hospital
• Supported the IT integration of Bellevue Hospital following acquisition by Firelands Health, helping align systems, users, and infrastructure with the enterprise environment.
• Assisted with endpoint deployment, user account provisioning, and workstation configuration for newly integrated staff.
• Supported migration and onboarding of Bellevue employees into the Firelands technology ecosystem, ensuring uninterrupted access to clinical applications.
• Provided hands-on technical support during the transition of systems and workflows across departments.

- Patient Portal Advisory Board

• Selected to serve on the Patient Portal Advisory, partnering with IT, clinical teams, and leadership to improve digital patient services.
• Contributed to improvements in patient portal enrollment workflows, simplifying account creation and access for patients.
• Assisted in updating patient-facing technical documentation supporting billing, medical record access, and portal troubleshooting.

• Oversee and manage the repair and maintenance of Chromebooks, ensuring timely resolution of hardware and software issues.
• Train and supervise student workers in diagnosing, troubleshooting, and repairing Chromebooks.
• Maintain an inventory system for Chromebook parts, replacements, and loaner devices.
• Develop and document standard operating procedures for Chromebook repairs and troubleshooting.
• Ensure all Chromebooks are updated, properly configured, and compliant with security policies.
• Manage and administer Google Workspace for Education, including user accounts, groups, and security settings.
• Implement and enforce best practices for Google Workspace security, access controls, and data protection.
• Provide support for email, Drive, Classroom, Meet, and other Google services used by students and staff.
• Automate administrative tasks using Google Admin Console and scripting (e.g., GAM, Apps Script).
• Monitor and troubleshoot Google Workspace issues, escalating as necessary.
• Recruit, train, and supervise student tech workers, fostering a hands-on learning environment.
• Assign and oversee daily tasks, ensuring efficiency and quality in Chromebook repairs.
• Develop training materials and workshops to enhance student workers’ technical skills.
• Evaluate student performance and provide mentorship for professional growth.
• Act as a liaison between IT staff, teachers, and administrators to address technology needs.
• Support classroom technology by assisting teachers and students with Google Workspace tools.
• Communicate with vendors for warranty claims, parts orders, and service agreements.
• Maintain documentation on Chromebook policies, repair logs, and Google Workspace administration.

• Assist in configuring, maintaining, and troubleshooting wired and wireless networks across district buildings.
• Support firewall, switches, access points, and VLAN configurations under the guidance of the network team.
• Perform basic server administration tasks, including user account management and system updates.
• Monitor network performance and security, reporting potential issues proactively.
• Assist with implementing new technologies, system upgrades, and infrastructure improvements.
• Collaborate with Networking, Systems, and IT leadership on district-wide technology projects.
• Participate in the deployment and integration of new software, hardware, and cloud-based solutions.
• Assist in district-wide initiatives like 1:1 device programs, cybersecurity improvements, and cloud migrations.
• Work with instructional technology teams to support edtech tools and learning management.
• Track, maintain, and update inventory of district-owned technology equipment.
• Document all troubleshooting steps, configurations, and project contributions in the IT knowledge base.
• Provide training and guidance to staff and students on best practices for using technology.
• Demonstrate exceptional response times and follow through on all assigned tasks.
• Communicate effectively and professionally with staff, administration, and vendors.
• Proactively identify recurring issues and recommend long-term solutions.
• Adapt quickly to changing priorities and urgent technical needs in a dynamic school environment.