Anthony Haywood
Los Angeles,CA
Summary
IT professional with expertise in regulatory reporting, risk analysis, and digital banking systems. Proven experience in data reconciliation and troubleshooting user access issues in regulated environments. Recognized for enhancing compliance assurance and effectively communicating technical concepts to non-technical stakeholders. CompTIA A+ and Network+ certified, with a track record of collaborating across IT, operations, and compliance teams to optimize processes and ensure secure system performance.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Information Reporting Specialist
INSPYR Solutions
Los Angeles
02.2025 - Current
- Automated Excel reports using advanced formulas, macros, and pivot tables to increase efficiency.
- Managed unclaimed property reporting and data reconciliation for Regulatory Operations Group.
- Collaborated with IT to optimize Access database performance and enhance SharePoint integrations.
- Facilitated technical process updates across business units while ensuring compliance and SOP documentation.
Relationship Banker
JPMorgan Chase & Co.
Los Angeles, CA
08.2022 - 12.2023
- Supported clients in secure banking systems, CRM tools, and identity-verification technology while ensuring data privacy compliance.
- Analyzed customer financial data to identify risk patterns and ensure adherence to KYC and AML regulations.
- Troubleshot digital banking access issues and authentication failures to enhance client experience.
- Collaborated with operations and IT support teams to resolve account-level system problems promptly.
- Educated customers on secure digital tools, fraud-prevention practices, and effective online account management strategies.
Licensed Personal Banker
Wells Fargo
Los Angeles, CA
05.2016 - 12.2021
- Executed secure client transactions using enterprise-level banking platforms while verifying identities and troubleshooting access issues.
- Identified digital bottlenecks in onboarding workflows, proposing system-driven solutions to minimize processing errors.
- Ensured strict compliance with security, privacy, and data-handling protocols, mitigating risks and enhancing customer experiences.
- Assisted clients with technical navigation of online systems, mobile applications, account access, and multi-factor authentication.
Education
Associate of Science - Cybersecurity
Los Angeles City College
Los Angeles, CASkills
- Regulatory reporting
- Customer relationship management
- Risk analysis
- Compliance assurance
- Digital banking troubleshooting
- Technical documentation
- Problem solving
- Effective communication
- Collaboration skills
Certification
CompTIA A+
Timeline
Information Reporting Specialist
INSPYR Solutions
02.2025 - Current
Relationship Banker
JPMorgan Chase & Co.
08.2022 - 12.2023
Licensed Personal Banker
Wells Fargo
05.2016 - 12.2021
Associate of Science - Cybersecurity
Los Angeles City College