Anthony Hedrick
North Port,FL
Summary
Looking to work from home
After a successful law-enforcement career, I worked at home in a call center maintaining records, making outbound calls to customers providing excellent customer service. This job entailed being on the phone most of the day working with customers on their finances, assisting them with their needs/alternatives to the foreclosure process Prior to my twenties, I worked for Orlando Regional Medical Center in Orlando, Florida. I was in charge of patient transport in the capacity from the hellipad to the emergency room. I learned a lot about the health industry while I was there. Also, while in law enforcement, I had numerous hours of training in first aid and medical attention being a first responder. At the current time, I am a general manager for a large company that is national resolving customer issues that benefit the customer as well as the company. Most of the day is spent with unhappy customers and other management duties. The team that I work with has been trained appropriately to make customers that come in unhappy, leave in a happy positive manner benefiting the company as well as the customer. I am sure that my background, training and skills will benefit your company in a positive light.
Overview
34
34
years of professional experience
1
1
Certification
Work History
General Manager (TR)
Advance Auto Parts Inc
Sarasota, FL
09.2021 - Current
- Running day to day operations, supervising 12-15 employees, scheduling, customer service
- Conducted trainings on product knowledge, customer service, sales techniques and leadership skills.
- Collaborated with senior management to ensure alignment between business goals and training initiatives.
- Maintained records of all trainings conducted, including attendance logs and assessment results.
Rural Carrier Associate
United States Postal Service
Osprey, FL
09.2018 - 01.2022
- Deliver and carry the United States Mail.
- Operated a vehicle to transport mail and packages over established routes, ensuring the timely delivery of all items.
- Maintained accurate records of daily activities including deliveries, pickups, mileage and other pertinent information.
- Provided customer service by answering inquiries regarding postal regulations, rates, forms and other related services.
- Responded promptly to customer complaints regarding delivery issues such as lost items or late arrivals.
Licensed Private Investigator / Armed Guard / Repo Agent
Sarasota Security Patrol & Investigations
Sarasota, FL
02.2009 - 04.2021
- Various duties have included bodyguarding, patrolling, repossessing vehicles and working from home online.
- Conducted surveillance operations to track the activities of suspected individuals.
- Developed strategies for obtaining evidence and information to support investigations.
- Reviewed case files, interviewed witnesses and suspects, and gathered other relevant data.
- Investigated suspicious activity in order to detect criminal activity or civil wrongdoings.
Office Administrator / Car Sales
Sarasota Security Patrol & Investigations
Bradenton, FL
01.2015 - 03.2021
- Coordinated and managed daily administrative operations of the office.
- Organized and maintained filing systems, including electronic databases and records.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained customer confidence and protected operations by keeping information confidential.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
Sales Associate
Guitar Center
Bradenton, FL
01.2016 - 07.2017
- Sold merchandise and guitars for this company.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Foreclosure Specialist
Self Employed from Home
Sarasota, FL
01.2014 - 05.2016
- Worked from home by phone and computer to help stop foreclosure sales.
- Reviewed legal documents to ensure accuracy and compliance with state foreclosure laws.
- Conducted research on title issues, bankruptcy proceedings, or liens for potential foreclosure cases.
- Maintained records of all foreclosure activities in a database system.
- Assisted homeowners facing financial hardship by providing resources to help them keep their homes.
- Tracked progress of active foreclosures using software programs designed specifically for this purpose.
City Carrier Assistant
United States Postal Service
Englewood, FL
07.2009 - 05.2010
- Deliver and carry the United States mail.
- Assisted customers with package pickups, deliveries, and inquiries.
- Organized packages in route sequence and delivered to correct addresses.
- Maintained logs of deliveries and pickups.
- Loaded mail onto trucks according to established procedures.
- Operated hand-held scanners to track packages during delivery process.
- Performed customer service duties such as providing change of address cards or other postal forms.
- Responded to customer complaints regarding their mail service in a professional manner.
Deputy Sheriff / Detective
Sarasota County Sheriff's Office
Sarasota, FL
06.1994 - 02.2009
- Worked the following units: K-9, School Resource Unit, Criminal Investigations Bureau, Patrol, Security/Patient Transport
- Trained new officers on proper patrol procedures and techniques.
- Conducted traffic stops, issued citations, and made arrests when necessary.
- Investigated criminal activity such as assaults, burglaries, robberies, thefts.
- Gathered evidence from crime scenes to assist with investigations.
- Prepared detailed written reports documenting incident information and investigative activities.
- Patrolled assigned areas to detect suspicious activity and enforce laws and regulations.
- Developed relationships with members of the community through participation in various events or activities.
- Partnered with team members to implement service initiatives and achieve team objectives.
Security/Patient Transport
Orlando Regional Medical Center
Orlando, FL
06.1990 - 05.1993
- I worked in Security/patient Transport to assist the patient's flown in to the medical Center from the helipad to the emergency room
- I also received numerous training hours on health issues, CPR/BLS, and safety precautions.
- Assisted patients with mobility and transferring in a safe manner.
- Maintained accurate records of patient transport activities.
- Ensured patient safety during transport by using secure equipment.
- Responded to emergency calls for assistance with patient transport needs.
- Maintained facility and patient confidentiality, complying with HIPPA policies and procedures.
Education
Certification in Bail Bondsmanship -
University of Florida
02.2011
Bachelor's degree in Criminology -
Hodges University
01.2001
Criminal Justice - Criminal Justice Certification
Osceola Criminal Justice Academy
Kissimmee, FL12-1993
Diploma -
Dr. Phillips High School
06.1990
Skills
- Delivery Driver Experience
- Law Enforcement
- Security
- Surveillance
- Loss Prevention
- Driving
- CCTV
- Management
- Writing Skills
- Supervising Experience
- Intelligence Experience
- Leadership
- Recruiting
- Time Management
- Conflict Management
- Interviewing
- Human Resources
- Microsoft Word
- Typing
- Customer service
- 4G/LTE
- VPN
- Windows
- Live chat
- English
- Microsoft Office
- Netsuite
- Payroll
- Inventory control
- Employee orientation
- Negotiation
- Financial
- Financial services
- Call center
- Organizational skills
- Computer skills
- Communication skills
- Technical support
- Inside sales
- Telecommunication
- Account management
- Fraud prevention and detection
- Store management
- IOS
- CRM software
- SharePoint
- Microsoft Excel
- Dispatching
- Medical terminology
- Customer support
- Salesforce
- Workday
- B2B sales
- Presentation skills
- Budgeting
- Sales support
- AS400
- Outbound calling
- Virtualization
- Urgent care center
- Help Desk
- Operations Management
- Human Resources Management
- Quality Management
- Virtual Learning Management
- Employee Interviewing
- Interpersonal Skills
- Interpersonal Communication
- Video Conferencing
- Teamwork and Collaboration
- Excellent Communication
- Problem-solving abilities
- Critical Thinking
- Problem-Solving
- Active Listening
- Problem-solving aptitude
Certification
- Private Investigator License
- BLS Certification, 06/1989 - Present
- CPR Certification, 04/2023 - 04/2025
Personal Information
Work Permit: Authorized to work in the US for any employer
Accomplishments
- Heroic Achievement Award - Sarasota County Sheriff's Office - 2001
- K-9 of the Year award - Sarasota County Sheriff's Office - 1997, 1998, 1999
- ACP award for 56% of my sales achieving warranties - Advance Auto Parts
Timeline
General Manager (TR)
Advance Auto Parts Inc
09.2021 - Current
Rural Carrier Associate
United States Postal Service
09.2018 - 01.2022
Sales Associate
Guitar Center
01.2016 - 07.2017
Office Administrator / Car Sales
Sarasota Security Patrol & Investigations
01.2015 - 03.2021
Foreclosure Specialist
Self Employed from Home
01.2014 - 05.2016
City Carrier Assistant
United States Postal Service
07.2009 - 05.2010
Licensed Private Investigator / Armed Guard / Repo Agent
Sarasota Security Patrol & Investigations
02.2009 - 04.2021
Deputy Sheriff / Detective
Sarasota County Sheriff's Office
06.1994 - 02.2009
Security/Patient Transport
Orlando Regional Medical Center
06.1990 - 05.1993
Certification in Bail Bondsmanship -
University of Florida
Bachelor's degree in Criminology -
Hodges University
Criminal Justice - Criminal Justice Certification
Osceola Criminal Justice Academy
Diploma -
Dr. Phillips High School