Anthony Heflin
Dallas,GA
Summary
Highly-motivated employee with desire to learn and take on new challenges. Strong work ethic, reliability, adaptability and interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Automotive Estimator
Gerber Collision
Dallas, GA
08.2022 - Current
- Prepares preliminary estimates based upon limited information available at the early stages of a repair.
- Maintains accurate records of estimated versus actual costs incurred during projects.
- Coordinates with additional staff to ensure timely procurement of materials necessary for successful completion of projects.
- Identifies potential risks associated with proposed projects and recommends strategies for mitigating those risks.
- Works closely with accounting personnel to ensure accuracy in financial reporting related to estimated costs vs. actual costs incurred.
- Participates in industry meetings and seminars to stay abreast of emerging trends in automotive estimation techniques.
- Directed and negotiated change orders and claims for clients and insurance companies.
- Consistently followed up with customers to determine satisfaction levels.
- Consulted with clients, vendors or insurance companies to make estimates and resolve conflicts.
- Communicated with clients and teammates to gather information regarding project budgets, schedules and objectives and optimize plans.
Store Manager
AutoZone
Acworth, Georgia
08.2015 - 08.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement and identified areas of improvement.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through physical inventories, cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Built relationships with key customers and accounts to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to employees to supply knowledge of products, procedures, and various company programs.
Driver Helper
UPS
Acworth, Georgia
10.2013 - 01.2014
- Provided assistance to drivers with loading and unloading packages and other materials.
- Used scanners to track parcel information, condition or receipt.
- Delivered goods in a safe, timely, and efficient manner while adhering to traffic laws and regulations.
- Verified correct quantity of items delivered to each customer location.
- Assisted drivers with navigation if necessary using GPS systems or maps provided by company.
- Collected payments from customers as required upon delivery completion.
- Used hand truck to deliver heavy or multiple packages to business and residential locations.
- Documented delivery information, updating after each stop.
Education
High School Diploma -
North Cobb Christian School
Kennesaw, GA05-2013
Some College (No Degree) - International Business
Kennesaw State University
Kennesaw, GASkills
- Customer Relations
- Training and mentoring
- Team Building and Leadership
- Relationship building and management
- Preparing estimates
- Team Collaboration
- Attention to Detail
- Reliability
Affiliations
- Classic car enthusiast and collector
Accomplishments
- AutoZone Extra Miler Award
Certification
- ASE Parts Certified
References
References available upon request.
Timeline
Automotive Estimator
Gerber Collision
08.2022 - Current
Store Manager
AutoZone
08.2015 - 08.2022
Driver Helper
UPS
10.2013 - 01.2014
High School Diploma -
North Cobb Christian School
Some College (No Degree) - International Business
Kennesaw State University