Summary
Overview
Work History
Education
Skills
Personal Information
Certification
Attributes
Assessments
Timeline
Generic

Anthony Hendricks

Cedar Hill

Summary

Proactive and versatile professional skilled in quickly adapting to new challenges. Demonstrates strong problem-solving abilities with a proven history of fostering robust relationships with clients and team members. Committed to supporting team success and driving positive results through collaboration and effective communication.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Claims Processor

Riley Bro's Auto Detail
Houston
12.2019 - 01.2023
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Ensured prompt resolution of customers' inquiries via phone, email, or chat support channels.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Water Technician

Grand Prairie Water
Grand Prairie
01.2020 - 01.2023
  • Handled customers' emergency needs to resolve water problems and resulting damages.
  • Assisted with sewer line installations and inspections.
  • Maintained control of equipment, supplies, and vehicles used in water services.
  • Directed and coordinated plant workers engaged in routine operations and maintenance activities.
  • Used forklifts, pumping equipment, and air compressors are frequently used.
  • Maintained, repaired, and lubricated equipment.
  • Analyzed customer complaints regarding water quality issues and determined appropriate corrective action plans.
  • Removed old, broken, and unsafe water piping and fixtures, with expert demolition skills.
  • Followed EPA and OSHA regulations to maintain the safety of water and personnel.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Completed routine maintenance and repair.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Forklift Operator/Cherry Picker Operator

Target
Midlothian
10.2017 - 12.2019
  • Operated powered industrial forklifts and electric pallet jacks.
  • Located and moved stock of products to pallets or crates for storage and shipment.
  • Transported raw materials to production workstations.
  • Cherry picking
  • Loaded and unloaded finished products onto trucks.
  • Inspected machinery to determine the need for repairs, and guaranteed safety by performing regular maintenance.
  • Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
  • Utilized RF scanner technology while moving stock within the facility to maintain accurate inventory levels.
  • Operated forklifts to transport materials between loading, processing, and storage areas.
  • Performed daily equipment checks to verify proper operation and minimize downtime.

Manager

Majestic
Cedar Hill
02.2016 - 08.2017
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Developed and implemented strategic plans to achieve company objectives.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.

Administrative Assistant

Elite Services
Idabel
08.2004 - 12.2015
  • Processed invoices for payment using accounting software applications.
  • Worked successfully with diverse coworkers to accomplish goals, and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Pleasantly welcomed visitors answered phone calls, and maintained the front reception desk.

Education

High School Diploma -

Idabel High School
Idabel, OK
05.2004

Some College (No Degree) - Psychology

Cedar Valley College
Lancaster, TX

Skills

  • Forklift Operation
  • Water Quality Technician
  • Pallet Jack Operation
  • Warehouse Picker
  • Vertical Access Equipment Handling
  • Freight Management
  • Logistics Management
  • High-Volume Scanning
  • Creative Design Specialist
  • Real-Time Chat Support
  • Audio Engineering
  • RF Scanner Operation
  • Effective Time Management
  • Collaborative Team Member
  • Calendar Coordination
  • Email Management
  • Inventory Control
  • Inventory Management
  • Automotive Detailing Specialist
  • Technical Detailing
  • Attention to Detail
  • Vehicle Detailing
  • Polishing Techniques
  • Proficient in Microsoft Word
  • Material Logistics Management
  • Order Fulfillment
  • Logistics Operations Experience
  • Material Handling Expertise
  • Experienced Driver
  • Client Support
  • Effective Problem Resolution
  • Attention to detail
  • Time management
  • Conflict resolution
  • Effective communication
  • Document Management
  • Conflict Resolution

Personal Information

Work Permit: Authorized to work in the US for any employer

Certification

Forklift Certification

Attributes

  • Ambitious and motivated
  • Ability to work under pressure, communicate effectively and great time management skills
  • A team player, remains professional at all times and the ability to adapt to any change

Assessments

  • Delivery driver, Highly Proficient, 08/01/19, Interpreting instructions, reading maps, and solving problems.
  • Work style: Reliability, Highly Proficient, 11/01/19, Tendency to be dependable and come to work.
  • Warehouse associate, Highly Proficient, 10/01/19, Assesses the tendencies that are important for success in warehouse roles.
  • Work style: Conscientiousness, Proficient, 10/01/19, Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Timeline

Water Technician

Grand Prairie Water
01.2020 - 01.2023

Claims Processor

Riley Bro's Auto Detail
12.2019 - 01.2023

Forklift Operator/Cherry Picker Operator

Target
10.2017 - 12.2019

Manager

Majestic
02.2016 - 08.2017

Administrative Assistant

Elite Services
08.2004 - 12.2015

High School Diploma -

Idabel High School

Some College (No Degree) - Psychology

Cedar Valley College

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Anthony Hendricks