Hi, I’m
Anthony Hensley
To use my skills and abilities.
San Diego,CA
Summary
Dynamic professional with extensive experience at Empire Today Flooring, excelling in problem-solving and customer service. Proven ability to enhance installation efficiency and reduce callbacks through meticulous attention to detail and adherence to safety protocols. Strong leadership skills foster teamwork and drive exceptional service delivery in fast-paced environments.
Overview
18
years of professional experience
Work History
Empire Today Flooring
Installer
02.2020 - 12.2025
Job overview
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Collaborated with team members to ensure smooth workflow and successful project completion.
- Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
- Operated tools, equipment, and machinery according to safety standards.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Laid out materials and system components to prepare for installation.
- Expedited installation times with efficient scheduling and coordination of resources.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Increased repeat business by building strong relationships with clients through exceptional service delivery.
San Diego Convention Center Corporation
Assistant Manager Barista
08.2011 - 02.2020
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
University of San Diego Aromas Café
Supervisor Barista
01.2008 - 01.2012
Job overview
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Maximized espresso quality with expert knowledge of extraction techniques and regular equipment maintenance.
- Reduced waste by implementing proper inventory management procedures and ordering supplies as needed.
- Demonstrated strong leadership skills while overseeing all aspects of daily café operations as Head Barista.
Education
James Madison High School San Diego CA
GED
2006
Skills
Time management
Positive attitude
Pre-installation site prep
Worksite safety and maintenance
Customer service
Attention to detail
Commercial construction experience
Following safety practices
Product inspection
Customer satisfaction
Safety procedures
Power tool operation
Hardware installation
Worksite preparation
Work orders
Inventory accountability
Residential and commercial installations
Service documentation
Residential construction
Inventory oversight
Professional appearance
Flooring
FLUENT IN LANGUAGE
Construction
Flexible scheduling
Loading and unloading
Safety awareness
Coaching and mentoring
Material selection
Equipment handling
OSHA regulations compliance
Timeline
Installer
Empire Today Flooring
02.2020 - 12.2025
Assistant Manager Barista
San Diego Convention Center Corporation
08.2011 - 02.2020
Supervisor Barista
University of San Diego Aromas Café
01.2008 - 01.2012
James Madison High School
GED