Food Counter Attendant, Seating Host
Santarpio's Pizza
Peabody, MA
10.2023 - 03.2024
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Assisted counter staff in packing ready orders and distributing to customers.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Managed cash drawer responsibly, ensuring accurate daily accounting of funds received and disbursed.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Resolved customer complaints independently or with aid of supervisor.
- Trained new employees on proper cash handling procedures and point-of-sale technology use, improving staff productivity levels.
- Provided customers with information on specials and discount deals.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
- Assisted servers during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Increased table turnover rate by effectively managing seating arrangements and guest flow.
- Built rapport with guests through friendly conversation, leading to repeat business and word-of-mouth referrals.
