Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Hernandez

Austin,TX

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Fire Alarm Installation and Service Technician

Valor
10.2023 - Current
  • Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
  • Reduced false alarms by carefully calibrating and testing installed equipment for accuracy and efficiency.
  • Increased safety in commercial buildings by designing customized fire alarm solutions tailored to each facility''s unique needs.
  • Experience using power tools and hand tools on a daily basis

Delivery Driver

Titan Moving and Delivery
11.2022 - 09.2023
  • Efficiently assemble and disassemble furniture correctly using a variety of tools
  • Strong interpersonal skills with the ability to communicate effectively with team members, supervisors, and customers
  • Ability to work with a team to lift heavy merchandise from truck to client's desired location
  • Worked in a physically demanding, fast-past environment for an extended period of time
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Manager

Walmart
10.2020 - 11.2022
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. and ensuring diversity awareness
  • Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Identified and communicated goals and objectives
  • Increased team productivity by implementing streamlined processes and effective communication strategies.

Customer Services Representative

Alorica
Austin, TX
02.2020 - 10.2020
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Consulted with outside parties to resolve discrepancies and create effective solutions
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Answered customer telephone calls promptly
  • Cultivated customer loyalty, promoted repeat customers, and improved sales
  • Investigated facts and laws to determine causes of action and to prepare cases.

Warehouse Manager

P.S.I Petroleum Solutions Inc
05.2017 - 02.2020
  • Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
  • Completed timely and accurate daily logs to keep internal reporting accurate and effectively track material movements
  • Evaluated supplies and product inventory to check for quality and quantity issues
  • Returned unacceptable materials to vendors to obtain replacements or refunds
  • Cross trained in operations of various equipment used throughout warehouse
  • Maintained a safe work environment

Customer Service Representative

Farmer Insurance Ross Grey Agency
06.2013 - 03.2017
  • Handled approximately 50 sales-related calls per week
  • Reviewed policy applications for errors and communicated with underwriters to facilitate quick completion of application process
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Reviewed customer needs and financial means to determine appropriate policy offerings
  • Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high stress situations.

Patient Care Associate/CPAP Technician

The Sleep Disorder Center of Central Texas
06.2013 - 05.2015
  • Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
  • Cross referenced patient's identifying information against records to uphold strict security, safety and regulatory standards
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
  • Called and faxed pharmacies to submit prescriptions and refills
  • Collected and documented patient medical information such as blood pressure and weight.

Education

Diploma -

Del Valle High School
Del Valle, TX
05.2005

Skills

  • Fire Alarm Installation
  • Time management
  • Heavy Lifting
  • Relationship Building
  • Blueprint reading
  • Customer Support

Timeline

Fire Alarm Installation and Service Technician

Valor
10.2023 - Current

Delivery Driver

Titan Moving and Delivery
11.2022 - 09.2023

Manager

Walmart
10.2020 - 11.2022

Customer Services Representative

Alorica
02.2020 - 10.2020

Warehouse Manager

P.S.I Petroleum Solutions Inc
05.2017 - 02.2020

Customer Service Representative

Farmer Insurance Ross Grey Agency
06.2013 - 03.2017

Patient Care Associate/CPAP Technician

The Sleep Disorder Center of Central Texas
06.2013 - 05.2015

Diploma -

Del Valle High School
Anthony Hernandez