Anthony Hernandez
Austin,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Fire Alarm Installation and Service Technician
Valor
10.2023 - Current
- Enhanced customer satisfaction with timely installations, ensuring optimal functionality of fire alarm systems.
- Reduced false alarms by carefully calibrating and testing installed equipment for accuracy and efficiency.
- Increased safety in commercial buildings by designing customized fire alarm solutions tailored to each facility''s unique needs.
- Experience using power tools and hand tools on a daily basis
Delivery Driver
Titan Moving and Delivery
11.2022 - 09.2023
- Efficiently assemble and disassemble furniture correctly using a variety of tools
- Strong interpersonal skills with the ability to communicate effectively with team members, supervisors, and customers
- Ability to work with a team to lift heavy merchandise from truck to client's desired location
- Worked in a physically demanding, fast-past environment for an extended period of time
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Manager
Walmart
10.2020 - 11.2022
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives. and ensuring diversity awareness
- Mentored team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Identified and communicated goals and objectives
- Increased team productivity by implementing streamlined processes and effective communication strategies.
Customer Services Representative
Alorica
Austin, TX
02.2020 - 10.2020
- Offered advice and assistance to customers, paying attention to special needs or wants
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Evaluated account and service histories to identify trends, using data to mitigate future issues
- Answered customer telephone calls promptly
- Cultivated customer loyalty, promoted repeat customers, and improved sales
- Investigated facts and laws to determine causes of action and to prepare cases.
Warehouse Manager
P.S.I Petroleum Solutions Inc
05.2017 - 02.2020
- Safeguarded warehouse operations and mitigated liability by establishing and implementing employee training on safety and security protocols
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements
- Completed timely and accurate daily logs to keep internal reporting accurate and effectively track material movements
- Evaluated supplies and product inventory to check for quality and quantity issues
- Returned unacceptable materials to vendors to obtain replacements or refunds
- Cross trained in operations of various equipment used throughout warehouse
- Maintained a safe work environment
Customer Service Representative
Farmer Insurance Ross Grey Agency
06.2013 - 03.2017
- Handled approximately 50 sales-related calls per week
- Reviewed policy applications for errors and communicated with underwriters to facilitate quick completion of application process
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reviewed customer needs and financial means to determine appropriate policy offerings
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high stress situations.
Patient Care Associate/CPAP Technician
The Sleep Disorder Center of Central Texas
06.2013 - 05.2015
- Educated patients about procedures, answered questions and provided comforting words to control anxiety and enhance procedure results
- Cross referenced patient's identifying information against records to uphold strict security, safety and regulatory standards
- Communicated clearly and effectively with patients to verify information, determine purpose of visit, and record medical history
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight.
Education
Diploma -
Del Valle High School
Del Valle, TX05.2005
Skills
- Fire Alarm Installation
- Time management
- Heavy Lifting
- Relationship Building
- Blueprint reading
- Customer Support
Timeline
Fire Alarm Installation and Service Technician
Valor
10.2023 - Current
Delivery Driver
Titan Moving and Delivery
11.2022 - 09.2023
Manager
Walmart
10.2020 - 11.2022
Customer Services Representative
Alorica
02.2020 - 10.2020
Warehouse Manager
P.S.I Petroleum Solutions Inc
05.2017 - 02.2020
Customer Service Representative
Farmer Insurance Ross Grey Agency
06.2013 - 03.2017
Patient Care Associate/CPAP Technician
The Sleep Disorder Center of Central Texas
06.2013 - 05.2015
Diploma -
Del Valle High School
Similar Profiles
Tosin OjoTosin Ojo
Data Scientist at ValorData Scientist at Valor
Shayne AnthonyShayne Anthony
Fire Alarm Installer at ValorFire Alarm Installer at Valor
Dolores McGuireDolores McGuire
CSR at ValorCSR at Valor