Anthony Hernandez
Summary
With a commitment to excellence and a flair for innovation, Im Eager to contribute positively to a collaborative team environment, I offer years of experience and a proactive attitude toward exceeding expectations. Let's connect and explore how I can be a great addition to your culinary operations with my skills and dedication.
Overview
6
6
years of professional experience
Work History
Event Chef/ Event Sous Chef
Très La
11.2021 - Current
- Currently working on a start up for Très La called Room Service
- Enhanced guest satisfaction by creating custom menus tailored to specific event themes and client preferences.
- Achieved seamless event execution by coordinating closely with event planners, vendors, and front-of-house staff.
- Increased efficiency for large-scale events by streamlining food preparation processes and optimizing kitchen workflows.
- Maintained high food quality standards by implementing strict safety protocols and adhering to HACCP guidelines.
- Showcased culinary creativity through the development of innovative dishes, elevating overall guest experience.
Event Cook
Qwick
11.2023 - Current
- Worked at multiple locations for multiple companies
- Flexibility to work various shifts, including weekends and holidays, to meet operational needs
- Communicate effectively with team members and management to ensure efficient workflow and timely service.
- Continuously strive to improve culinary skills and knowledge through training and professional development opportunities.
Event Cook
FoodHeart
03.2024 - Current
- Maintained a specific station including different food allergies
- Set up and prep on sight
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Assistant Manager
McDonald's
05.2020 - 06.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Amazon Delivery Associate
Amazon
08.2021 - 04.2023
- Enhanced delivery efficiency by optimizing route planning and time management.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
- Reduced delivery errors by double-checking orders and verifying addresses prior to departure.
- Improved safety record through diligent vehicle maintenance and adherence to traffic regulations.
- Streamlined package handling by organizing parcels for efficient loading and unloading.
- Collaborated with team members to meet tight deadlines during peak delivery periods.
- Resolved customer inquiries promptly, directing them to the appropriate department when necessary.
Order Fulfillment Lead / Customer Service
Macys Department Store
07.2019 - 06.2021
- Mentored and coached team members to develop their skills and advance within the company.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Analyzed customer feedback data to identify trends and areas for improvement.
- Managed multiple projects simultaneously, ensuring deadlines were met while maintaining high-quality work standards.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Order Fulfillment Lead / Customer Service
The Home Depot Inc
10.2018 - 08.2019
- Enhanced order accuracy by implementing efficient picking and packing procedures.
- Streamlined warehouse processes for improved productivity and reduced fulfillment times.
- Developed and maintained a strong team of order fulfillment specialists through effective hiring, training, and performance management.
- Ensured timely delivery of customer orders with proactive communication between the warehouse and shipping departments.
- Increased employee satisfaction by fostering a positive work environment, resulting in higher retention rates among staff members.
- Maintain a positive and helpful attitude while interacting with customers, ensuring a pleasant and memorable experience.
- Collaborate with other departments, such as sales and logistics, to address customer needs and resolve issues effectively.
- Stay updated on company policies, procedures, and products to provide accurate and up-to-date information to customers.
Education
High School Diploma -
Taft Charter High School
Woodland Hills, CA08.2018
Skills
- Customer Service
- Food handling
- Fine Dining
- Scheduling
- Grilling
- Event Catering
Professional Services
- I've helped consult a handful of small businesses with preparation for events as well as their warehouse
- I've helped start up small restaurants and pop ups
Timeline
Event Cook
FoodHeart
03.2024 - Current
Event Cook
Qwick
11.2023 - Current
Event Chef/ Event Sous Chef
Très La
11.2021 - Current
Amazon Delivery Associate
Amazon
08.2021 - 04.2023
Assistant Manager
McDonald's
05.2020 - 06.2023
Order Fulfillment Lead / Customer Service
Macys Department Store
07.2019 - 06.2021
Order Fulfillment Lead / Customer Service
The Home Depot Inc
10.2018 - 08.2019
High School Diploma -
Taft Charter High School
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