Anthony Hernandez

Collected information from business contacts to identify customer needs and
drive profits using targeted sales tactics.

Generated new business through prospecting activities such as cold calling,
networking, contacting leads and pursuing referrals.

Offered individualized support to customers from point of contact to sale and
delivery.

Entered client activity and interactions in LM system for knowledge
management and reporting.

Listened to customer needs to identify and recommend best products and
services.

Scheduled and attended 10 appointments per week.

Mentored new employees on customer service, bill handling and organizing
strategies to maximize performance, productivity and team success.

Drove sales of company products and services by meeting with customers using
strategic and organized approach.

Called 25 warm leads each week to expand client base.

Generated 70% client retention rating by negotiating product pricing,
rates, delivery and payment terms to beat competition.

Developed and implemented sales strategies to increase revenue.

Built strong relationships with clients through exceptional customer service and regular followups.

Implemented a consultative approach to selling, understanding client needs and tailoring solutions accordingly.

Developed positive relationships with management, customers and peers through exceptional interpersonal skills and demonstrated integrity.

Developed and presented price quotes to customers to estimate costs.
Collected information from business contacts to identify customer needs and
drive profits using targeted sales tactics.
Generated new business through prospecting activities such as cold calling,
networking, contacting leads and pursuing referrals.
Offered individualized support to customers from point of contact to sale and
delivery.

Helped customers find specific products, answered questions and offered
product advice.
Accepted and completed cash, check and credit • card payments.
Fostered relationships with customers to expand customer base and retain
business.

Communicated and coordinated orders professionally and promptly, problemsolved
customer inquiries and concerns and consistently solidified customer
relations.
Delivered customer requirements to production team, collaborated with sales
team and followed up on status to verify project schedule remained on track to
fulfill contract.
Presented and promoted company's products and services to current and
prospective customers and conveyed image of quality and integrity while
generating sales.
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Pitched ideas, developed strategies, devised and implemented creative
marketing plans, improved brand recognition and loyalty and increased market
share.

Reviewed files, recordings and other documents to obtain information to respond
to requests.
Answered incoming telephone calls to provide company, products, and services
information.
Oversaw office administrative needs, including preparing presentations,
coordinating materials and handling correspondence.
Built strong relationships with clients to maintain loyalty and promote efficient
operations.