Anthony Herring
New Bern,NC
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
Manager
Panera Bread
04.2015 - Current
- Accomplished multiple tasks within established timeframes.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Team Lead
Panera Bread
04.2014 - 04.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Took cash and credit card payments via phone, in person, and through email.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Human Resources Specialist
United States Army
05.2012 - 02.2014
- Reviewed and screened applicant resumes to identify qualified candidates.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Managed payroll processing and benefits to compensate employees for service rendered.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
Crew Member
McDonald's
02.2012 - 04.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
Sales Clerk
Men's Wearhouse
07.2011 - 09.2011
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
High School Diploma -
Air Academy High School
Usaf Academy, CO06.2011
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Performance Management
- Policy Implementation
- Performance Evaluations
- Customer Service
- Teamwork and Collaboration
- Training and Development
- Customer Relationship Management
- Scheduling and Coordinating
Timeline
Manager
Panera Bread
04.2015 - Current
Team Lead
Panera Bread
04.2014 - 04.2015
Human Resources Specialist
United States Army
05.2012 - 02.2014
Crew Member
McDonald's
02.2012 - 04.2012
Sales Clerk
Men's Wearhouse
07.2011 - 09.2011
High School Diploma -
Air Academy High School