Anthony Hester
Phoenix,AZ
Summary
Multi-talented motivated individual with strong work ethic and ability to work independently. Strong organizational and team collaboration skills with experience in improving processes.
Overview
15
15
years of professional experience
Work History
CNA
Nursa
Murray, UT
07.2020 - Current
- Scheduled all outpatient diagnostic procedures for 6 major hospitals
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Maintained excellent attendance record, consistently arriving to work on time.
- Communicate with patients and providers to verify demographic information and document calls.
- Managed a network of transportation providers and provides the administrative infrastructure to authorize services and provide billing and claims payments
- Verified insurance and obtained authorizations
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
CNA
Nurseio
Surprise, AZ
06.2019 - Current
- Mentored departmental team, boosting efficiency, success and morale among employees.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Encouraged creative thinking, problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Managed a 10 case client base with over 20 staff members
- Scheduled and attended meetings with clients and prospective clients as requested.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Case Manager
Centria Healthcare
Detroit, MI
04.2012 - 03.2019
- Responded to 50-100+ inbound and outbound calls during 8hr shift
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Obtained client medical history, medication information, symptoms and allergies.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
Restaurant General Manager
Taco Bell
Brownstown, MI
01.2009 - 03.2012
- Limited portion sizes and used garnishes to control food costs.
- Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
- Set schedules for 35 staff by planning and designating shifts and hours.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Investigated and integrated enhanced service and team management strategies to boost business profits.
- Recruited top-notch employees for shift lead and crew member
- Positions.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Education
GED -
Monroe Adult Community Center
Monroe 02.2014
BBA - Business Administration And Management
Arizona State University
Tempe, AZSkills
- Client service and support
- Technical Skills
- Business Administration
- Leadership communications
- Collaborative Leadership
- In-service education planning
- Critical Thinking Skills
- Strategic Decision Making
Timeline
CNA
Nursa
07.2020 - Current
CNA
Nurseio
06.2019 - Current
Case Manager
Centria Healthcare
04.2012 - 03.2019
Restaurant General Manager
Taco Bell
01.2009 - 03.2012
GED -
Monroe Adult Community Center
BBA - Business Administration And Management
Arizona State University