Anthony Heyda
Overland Park,Kansas
Summary
Dependable and successful: providing fast, high-quality customer service to guests in any setting. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, staff and management. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Server
Kansas City Country Club
10.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bartender
Kansas City Country Club
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Crafted special drink and cocktail menu items for seasonal offerings.
Banquet Server
Kansas City Country Club
10.2022 - Current
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Worked with banquet manager to coordinate event set up and schedule.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Adjusted service based on customer requests and kitchen readiness.
Design Consultant
ReBath Kansas City
05.2022 - 09.2022
- Prepared strategies and proposed concepts for client approval.
- Prepared original and relevant options for clients suitable to individual requirements.
- Active listening to identify customer needs and preferences for customer-centric designs.
- Identified design requirements for each project.
- Analyzed feedback from customers to refine design concepts.
Operations Consultant
Allstar Construction Ltd.
06.2021 - 02.2022
- Implemented processes and procedures to improve overall efficiency in operations.
- Collaborated with project supervisors to target issues and uncover methods that would increase operational efficiency.
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Identified and analyzed project risks and developed mitigation strategies.
- Determined and punchlists to improve and optimize operational processes.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
Subcontractor
Ken Heyda Deisgn LLC
04.2016 - 09.2021
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with general contractor on completion of punchlist tasks.
- Worked closely with homeowners to ascertain specifics of project.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Devised and implemented processes and procedures to streamline operations.
Education
Bachelor of Business - Business Management
Benedictine College
Atchison, KS05.2022
Skills
- Sales Experience
- Service Prioritization
- Hospitality Service Expertise
- Performance Improvement
- Sales Techniques
- Banquet Coordination
- Point of Sale Operation
- Order Accuracy
- Guest Relations Management
- Installations and Repairs
- Heavy Lifting
- Job Site Cleanup
- Quality Control
- Project Planning
- Analytical Thinking
- Process Improvement
- Process Analysis
- Quantitative Skills
- Customer Interaction
- Problem-Solving
- Demolition and Destruction
- Punctual and Dependable
- Relationship Building
- Sales Presentations
- Sales Process
Timeline
Server
Kansas City Country Club
10.2022 - Current
Bartender
Kansas City Country Club
10.2022 - Current
Banquet Server
Kansas City Country Club
10.2022 - Current
Design Consultant
ReBath Kansas City
05.2022 - 09.2022
Operations Consultant
Allstar Construction Ltd.
06.2021 - 02.2022
Subcontractor
Ken Heyda Deisgn LLC
04.2016 - 09.2021
Bachelor of Business - Business Management
Benedictine College
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