ANTHONY HICKS
Baltimore,US
Summary
Sales Account Manager with a strong history of achieving 108% sales growth at Custom Ink through effective account management and client retention strategies. Proficient in Salesforce, with a focus on revenue forecasting and deal closure, consistently exceeding sales targets. Experienced in mentoring teams to enhance performance and collaboration.
Overview
21
21
years of professional experience
Work History
Sales Account Manager
Custom Ink
Baltimore, US
11.2020 - 10.2025
- Spearheaded team strategy, resulting in a 108% sales growth from 2021 to 2024, consistently exceeding all sales targets.
- Streamlined account management processes, resulting in measurable improvements in client satisfaction and retention rates.
- Analyzed sales data to identify trends and opportunities, informing targeted strategies that boosted revenue and market share.
- Cultivated a positive team environment by mentoring new sales representatives, significantly enhancing overall team performance and morale.
- Managed Fortune 500 accounts to ensure customer satisfaction and account retention.
Senior Manager
Gold's Gym
Columbia, US
01.2016 - 03.2020
- Managed all facets of 1-3 gym operations, sales, and fitness teams, driving financial growth and ensuring profitability.
- Achieved 110% over sales quota from 2016-2019 and was a four-time recipient of Gold's Gym Prestigious 100/100 Club.
- Directed all matters related to staff, including recruiting, hiring, scheduling, training, coaching, and performance management for multiple teams.
- Maintained the highest level of customer service while responding to questions, complaints, and concerns to ensure a positive experience.
Sales Training Manager
The Vitamin Shoppe
Laurel, US
01.2013 - 01.2016
- Oversaw all operations, staffing, and sales for an 8 Million Dollar Region.
- Managed all financial responsibilities, consistently performing tasks associated with achieving cost control goals.
- Hired, trained, and coached staff on policies, procedures, customer service, and job responsibilities.
Outside Sales Representative
Pro Links Marketing
01.2005 - 01.2012
- Originated new individual corporate accounts generating $500,000 in new revenue annually.
General Manager
Brick Bodies Health and Fitness
01.2008 - 01.2010
- Responsible for a 130% increase in sales and directed the club to its first-ever Flagship Club of the Year Award in 2009.
Membership Coordinator
LifeBridge Health and Fitness
01.2005 - 01.2008
- Recognized as the Top Performer of all coordinators for 15 consecutive months and achieved 118% over sales quota for fiscal years 2005-2007.
Education
Bachelor of Science - Economics
Florida International University
Miami, FL01-1993
Skills
- Salesforce
- CRM software
- Account management
- Client retention
- Revenue forecasting
- Performance tracking
- Business development
- Mentoring staff
- Contract negotiations
- Territory sales management
- Team building expertise
- Competitor analysis
- National account management
- Demand forecasting
- Proven sales track record
- Closing deals
- Client acquisition
- Complaint resolution
- Persuasion
Timeline
Sales Account Manager
Custom Ink
11.2020 - 10.2025
Senior Manager
Gold's Gym
01.2016 - 03.2020
Sales Training Manager
The Vitamin Shoppe
01.2013 - 01.2016
General Manager
Brick Bodies Health and Fitness
01.2008 - 01.2010
Outside Sales Representative
Pro Links Marketing
01.2005 - 01.2012
Membership Coordinator
LifeBridge Health and Fitness
01.2005 - 01.2008
Bachelor of Science - Economics
Florida International University