Anthony Hill
Middletown,PA
Summary
Customer-oriented General Manager with 14 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
Five Guys Burger And Fries
12.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
General Manager
McDonalds
09.2007 - Current
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Directed successful operational turnaround, eliminating over $200,000. in debt
Supervisor
Aramark
03.2006 - 09.2007
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Audited and documented processes and procedures for new accounts department.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals
- Developed training, task and process guidelines and communicated clear and concise directions to employees
Owner
LBG Gift Baskets & Things
03.2003 - 09.2007
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established foundational processes for business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Receiving Manager
Bed Bath & Beyond
06.1997 - 03.2003
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Enhanced performance of receiving dock associates through training, guidance and motivation.
- Managed inbound receiving departments.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Performed freight processing functions, assisting associates with irregularities in dammaged freight.
- Gathered and processed merchandise returns.
Education
Associate of Arts - Business Education
Hamburger University
Chicago, IL10.2018
Bachelor of Arts - Business Administration And Management
Community College of Allegheny County
Pittsburgh, PA06.1991
Skills
- Decision Making
- Originality and Creativity
- Department Oversight
- Team Leadership
- Quality Assurance
- Business Leadership
- Recruitment and Hiring
- Assignment Delegation
- Customer Service Management
- Performance Assessment
- Budget Control
- Employee Motivation
- Problem Anticipation and Resolution
- Staff Scheduling
- Training Management
- P&L Management
Serve Safe certified
I have been serve safe certified for the past 14 years. My certificate expires 2026
Timeline
General Manager
Five Guys Burger And Fries
12.2023 - Current
General Manager
McDonalds
09.2007 - Current
Supervisor
Aramark
03.2006 - 09.2007
Owner
LBG Gift Baskets & Things
03.2003 - 09.2007
Receiving Manager
Bed Bath & Beyond
06.1997 - 03.2003
Associate of Arts - Business Education
Hamburger University
Bachelor of Arts - Business Administration And Management
Community College of Allegheny County