Anthony Hong

• Demonstrate to customers proper methods for operating equipment after it had been installed.
• Implement strategies for optimal performance and reliability of installed systems.
• Installed and configured new equipment and systems according to company standards.
• Maintain up-to-date records of all installed systems and equipment.
• Maintain updated knowledge of all equipment, products, and services to properly educate customers.
• Home and business installation.

• Educated customers on effective use of security systems.
• Maintained accurate records of customer input all information into company's database.
• Educated customers on proper ways to use security systems after completing tests and repairs.
• Performed installations of high-tech security systems, which included alarms and video surveillance systems.

• Organized documents and reports daily.
• Home and business installation.
• Provided technical support to clients.
• Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
• Maintained updated knowledge of all equipment, products, and services to properly educate customers.
• Installed and configured
• Responsible for company’s vehicles.
• Determined wire locations and programming security panels.

• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs through telephone and e-mail.
• Run diagnostics.
• Maintain and replace hardware data service.

January 2019- July 2019

• Responded to customers inquiries and provided technical assistance as schedule appointments.
• Educated customers for new home equipments.
• Delivers and installed home equipments as configured operating systems and applications.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.