Anthony Hover-Williams
Dalton,MA
Summary
Through continuous work place constancy and motivation, I have manage to move upward in the automotive industry specializing in team management and efficiency and customer growth and retention. Achieving Master level certification from multiple brands for assistant management position. Looking to continue this work ethic and dedication but in a new career path. Will happily learn new skills/certifications and focused on growth and a long term placement. six years in the automotive industry has taught me many skills, however I am looking to pivot to a new industry.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Service Manager/Automotive Technician
Coggins Auto Group
06.2023 - Current
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer solutions
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- doubled as an automotive technician, repairing diagnosing, and evaluating used vehicles for resale
Assistant Service Manager
Haddad Auto Group - Hyundai
06.2021 - 06.2023
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Sales Associate
Haddad Auto Group
06.2019 - 08.2021
- Handled loan and cash transactions following work policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Was given promotion opportunity to become service assistant manager where I remained until my departure for a new company.
Education
Berkshire Community College
Pittsfield, MA 09.2016 - 05.2018
High School Diploma -
Wahconah High School
Dalton, MA06.2015
Skills
- Customer service focus
- Staff Training and Development
- Technical knowledge
- Service planning
- Schedule Coordination
- Operation Monitoring
- Operational Efficiency
- Technical Troubleshooting
- Work place consistency and attendance
Timeline
Assistant Service Manager/Automotive Technician
Coggins Auto Group
06.2023 - Current
Assistant Service Manager
Haddad Auto Group - Hyundai
06.2021 - 06.2023
Sales Associate
Haddad Auto Group
06.2019 - 08.2021
Berkshire Community College
09.2016 - 05.2018
High School Diploma -
Wahconah High School
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