Anthony Hughes
Earleville,MD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Dedicated Golf professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Outside Service Manager
Ron Jaworski's Signature Golf Courses
2023.06 - Current
- Contribute ideas for process improvements that led to increased efficiency and better guest experiences.
- Solve customer complaints promptly, maintaining high levels of satisfaction among patrons.
- Monitor pace of play on golf course, addressing slow groups if needed to maintain ideal flow throughout workday.
- Oversee scheduling of 25 staff shifts, balancing workload efficiently while avoiding overtime costs as possible.
- Develop strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Assisted in coordinating tournaments and outings, ensuring timely starts and smooth operation of events.
- Streamline outside operations for improved efficiency and reduced wait times during peak hours.
- Manage team of 20 service attendants, rangers and starters ensuring optimal performance and staff development.
Pro Shop Clerk
Back Creek Golf Club
2022.05 - 2023.06
- Contributed to efficient workplace environment by effectively managing multiple tasks and prioritizing responsibilities as needed.
- Collaborated with Golf Professional on tournaments and events, contributing to successful outcomes for participants and organizers alike.
- Streamlined inventory management through regular organization and updating of stock records.
- Handled cash register transactions accurately, ensuring proper accounting for all sales activities.
- Coordinated shipments of new merchandise arrivals, verifying accuracy upon receipt and stocking shelves in timely manner.
- Educated customers about various products available in Pro Shop, helping them make informed purchasing decisions aligned with their needs or preferences.
- Managed tee-time reservations efficiently, optimizing course usage while minimizing wait times for players.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Liquor Store Associate/Stocker
Hammer's Bar & Grill
2018.01 - 2020.01
- Responsible for sales work and cashier transactions
- Greeting customers upon entry, waiting on customers, including but not limited to: finding items on shelves, recommending and selling merchandise to customers
- Ring up retail sales, receive payments and give change
- Check proper identification to sell liquor, beer, and wine
- Stock, arrange and rotate liquor merchandise on shelves
- Maintained and oversaw all inventory pertaining to entirety of store including beverages, snacks and kitchen items on weekly basis
- Selected to serve as head chef for store's restaurant, oversaw shipments of food products and inventory
- Handled physical money and kept record of daily sales with daily annotation for record.
Knowledge Operations Manager
United States Air Force, USAF
2010.01 - 2017.01
- Selected to supervise over 30 airmen during time in service; , Communication Squadron Commander's Support Staff
- Successfully supported 8 commanders, 7 squadrons with 500 plus members by ensuring all memorandums, messages, performance reports and awards were signed/presented in timely manner.
- Selected Results:
- Oversaw 35 Record Custodians, 10 Chief of Office of Records; managing 2,000 plus official records compliance.
- Expertly managed $34K Equipment Account maintained 100% accountability, always ahead of schedule.
- Managed office programs during supervisors six month absence with 100% efficiency as lower ranking airman
- Championed change management initiatives, leading teams through successful implementation of new technologies or procedures.
- Managed multiple projects simultaneously, delivering high-quality results within tight deadlines.
Honor Guard Member
United States Air Force, Shaw AFB
2011.01 - 2013.01
- Improved overall operational efficiency within unit by sharing knowledge and expertise with fellow Honor Guard Members during training sessions.
- Fostered teamwork among fellow Honor Guard Members through regular training sessions and collaborative discussions on best practices.
- Contributed to success of numerous ceremonies by effectively executing intricate formations as part of synchronized team effort.
- Provided guidance to new members of Honor Guard, mentoring them on ceremonial procedures and best practices to ensure seamless transition into their duties.
- Exemplified values of honor, duty, and respect by consistently upholding high standards in all aspects of service as Honor Guard Member.
- Ensured proper care of equipment by meticulously inspecting uniforms, flags, rifles, and other ceremonial items before each event.
- Strengthened relationships between military branches through participation in joint-service honor guard events showcasing unity amongst forces.
- Cultivated trust among colleagues by consistently exhibiting commitment to professionalism both on-and off-duty assignments.
Education
Associate of Arts - Journalism, Broadcast
University Maryland Global Campus
MarylandAssociate of Arts - Marketing
Cecil College
North East, MD01.2020
Skills
- Customer Relations
- Operational Efficiency
- Teamwork and Collaboration
- Customer Service
- Computer Skills
- Team Leadership
- Professional and Courteous
Availability
Available
Awards
- Sharp Troop Award 2012
- Superior Performance Award 2012 & 2014
- Airman of the Quarter 2015
Timeline
Outside Service Manager
Ron Jaworski's Signature Golf Courses
2023.06 - Current
Pro Shop Clerk
Back Creek Golf Club
2022.05 - 2023.06
Liquor Store Associate/Stocker
Hammer's Bar & Grill
2018.01 - 2020.01
Honor Guard Member
United States Air Force, Shaw AFB
2011.01 - 2013.01
Knowledge Operations Manager
United States Air Force, USAF
2010.01 - 2017.01
Associate of Arts - Journalism, Broadcast
University Maryland Global Campus
Associate of Arts - Marketing
Cecil College
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