Summary
Overview
Work History
Education
Skills
Additional Information
Software
Timeline
Generic

Anthony Hunter

Operations Lead
Tempe,AZ

Summary

I am a responsible worker; proficient in serving others and reacting accordingly to the safety and security of anyone in need. I am passionate and motivated, with a drive for excellence. I have 6 years in Customer Service, Group Leader, and Supervisory Positions. I have the determination and will-power to get the job done, with proficiency and accuracy. I have proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

6
6
years of professional experience
1
1
Language

Work History

Operations Lead/ Flow Operator

Amazon.com Services
Tempe, AZ
02.2022 - Current
  • Performed quality control and monitored production efforts.
  • Motivated and trained employees to maximize team productivity.
  • Recommended actionable changes, lead provisioning and draft plans to maintain operational status.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Analyzed department metrics and performance and reported findings to management.
  • Conducted root cause analysis in deficient areas to identify and resolve issues.
  • Initiated and documented preliminary investigations according to specific guidelines.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Accomplished multiple tasks within established timeframes.
  • Kept detailed records of daily progress to identify and correct areas needing improvement.

Inbound Retention Manager

Audi Of America
Auburn Hills, MI
12.2019 - 01.2022
  • Worked from home during the duration of job duties.
  • Reach out to dealer partners for the benefit of customers experience with brand.
  • Document vehicle concerns for the purpose to federally mandated recall notices.
  • Process recall and warranty reimbursements.
  • Email & call dealer partners in the field.
  • Motivated employees through special events and incentive programs.
  • Processed employee claims involving performance issues and harassment.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Used technologically relevant digital systems to manage payroll and benefits programs.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.

Plasma Center Supervisor

CSL Behring
Oak Park, MI
11.2016 - 11.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • I ensured the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures.
  • Maintained understanding of the policies and procedures associated with hyper immune programs.
  • I ensured that all associates followed all Health Safety & Environmental and Occupational Safety and Health Administration policies and procedures.
  • Interviewed, hired and trained new employees for production positions.
  • Continuously Maintained confidentiality of all personnel, donor and center information.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Developed training, task and process guidelines and communicated clear and concise directions to employees.
  • Set overall vision and provided team leadership.

Education

High School Diploma - General

Mumford High School

Associate of Applied Science - Operations Management

Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ
07.2022 - Current

Skills

    Succession planning

undefined

Additional Information

  • Awards, Business Management & OperationsJanuary 2016I was awarded with a certificate and Plaque describing the proficient and hard work accomplished during my, Business Management and Operations college enrollment courses, from my 11th & 12th Grade Year.Most Acknowledgeable from The State of Michigan House Of RepresentativesJune 2016I was given a signed certificate of acknowledgment from the State of Michigan House of Representatives. For my academic achievements during high school.

Software

Adobe Creative Suite

Microsoft Excel

KPI Software Development

Microsoft Word & Powerpoint

Java

Timeline

Associate of Applied Science - Operations Management

Maricopa Community Colleges - Rio Salado Community College
07.2022 - Current

Operations Lead/ Flow Operator

Amazon.com Services
02.2022 - Current

Inbound Retention Manager

Audi Of America
12.2019 - 01.2022

Plasma Center Supervisor

CSL Behring
11.2016 - 11.2019

High School Diploma - General

Mumford High School

Similar Profiles

CREATE PROFILE
Anthony HunterOperations Lead